Patricia Manzano
Rosenberg,TX
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 28 years of valuable expertise in customer service to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
13
13
years of professional experience
Work History
Office Administrator
BRB Pool Repair And Service
Richmond, TX
05.2015 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Manage billing, invoicing, collections, AP/AR, payroll processing using QuickBooks, set up vendor accounts and pay vendors.
- Responsible for bank deposits, daily bank balance, process customers payments and end of the day credit card reports.
- Provide personal support to the President including scheduling, paying bills, maintaining personal accounts, and other miscellaneous errands.
Front Desk Associate
El Campo Inn
El Campo, TX
08.2013 - 05.2015
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Collected room deposits, fees and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Coordinating room status with housekeeping, running daily reports, closing out shift and day reposts.
Store Manager
SUBWAY®Restaurants
El Campo, TX
10.2009 - 08.2013
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduling employees, hiring, daily deposits and get stores ready for state inspections.
Education
Wharton County Junior College
Wharton, TX03.2005
High School Diploma -
Louise High School
Louise, TX05.1996
Skills
- Financial Services Support
- Excel Spreadsheet Functions
- Intuit QuickBooks
- Proficiency in Microsoft Office
- Human Resources
- Team Players
- Communication Skill
- Self Motivation
Timeline
Office Administrator
BRB Pool Repair And Service
05.2015 - Current
Front Desk Associate
El Campo Inn
08.2013 - 05.2015
Store Manager
SUBWAY®Restaurants
10.2009 - 08.2013
Wharton County Junior College
High School Diploma -
Louise High School
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