Patricia Martin-Aragon Perez

• Implemented customer-centric solutions customized end-to-end for high visibility and high volume customers in the hospitality and service industry, such as Nascar - APIs, device forms, etc.
• Drove efforts to complete two successful data center moves
• Led multi-disciplinary teams to achieve project milestones within established scopes and timelines.
• Enhanced team productivity by 40% through coaching and implementation of Agile methodologies.
• Reduced time-to-market by 30% via efficient backlog management and task prioritization.
• Developed strong relationships with key stakeholders to facilitate collaboration on complex projects.
• Streamlined project delivery by conducting daily stand-ups, sprint planning, and review meetings.
• Facilitated Scrum framework activities including backlog grooming and sprint reviews for multiple projects.
• Collaborated with Business Analysts to elicit user requirements for new features and enhancements.
• Worked with Product Owners to create clear product roadmaps and ensure timely releases.

• Increased team efficiency and production delivery by 80% within two months.
• Achieved 70% velocity improvement and reduced cycle time by 60% in two months.
• Coached teams and stakeholders in Agile practices for continuous, sustainable improvement.
• Initiated program coordination through Scrum of Scrums for bug fixes and multi-team testing cycles.
• Facilitated Spanish language implementation for RDC application, ensuring optimal user experience.
• Tracked and enforced Software Capitalization rules across multiple Scrum teams.
• Volunteered as Life Safety team member, contributing to safety initiatives.

• Spearheaded multiple revenue-generating projects for AOL Platforms with over 100 team members.
• Coached teams and stakeholders in SAFe framework to enhance project delivery.
• Boosted stakeholder satisfaction by 80% through effective engagement strategies.
• Achieved cost reductions of 40% through strategic resource management.
• Drove revenue growth of 100% by implementing innovative business solutions.
• Utilized advanced techniques like story mapping for improved long-term project planning.

• Increasing revenue by 80% for multiple programs
• Increased stakeholder satisfaction by 100%
• Reduced cost by 60%
• Design and customize implementation of Agile methodologies for Lash Group MD IT department
• Coach teams and stakeholders from Waterfall to Agile framework
• Successfully conduct Scrum trainings for team members and senior management
• Train a team of 15 Team Coordinators to become Scrum Masters for Lash Group MD IT department

• Led clients and team to a successful implementation of COPS software within large, complex telecom companies
• Interaction with senior customer leadership to define project goals, execute against plan and manage issues and risks
• Leadership of project team leads across all planning, implementation, QA, operations and maintenance work areas
• Manage project schedule, budget, risk and performance.
• Product owner of report, dashboard and scorecard needs expressed by Senior Management
• In charge of designing, documenting and implementing any new or existing reporting needs – including QA
• Delivery of reports in a weekly basis or in demand – reducing project cost and minimizing delays in delivery dates
• In charge of transitioning the company from a waterfall to an agile project management style, train teams in both methodologies – both for US and off shore teams
• Facilitator for a process to cover any gaps - ensure that the process agreed upon is enforced at Development, Engineering, Support and Deployment level – company wide
• Successful project management of international Deployments
• Timely communication of project status to senior management
• Monitor and follow-up activity of IT department
• Organized the Development, Engineering and QA department into teams, assigned projects and priorities – major improvements in reducing delays in delivery dates and reducing costs
• Creation and implementation of releases for software development
• Management of projects exclusively developed by the off-shore team (India) – enforcing processes, minimizing delays by 50%
• Reorganized the whole company project structure in Team Foundation Server
• Creation and implementation of policies for TFS for 70+ users
• TFS administrator for multiple miscellaneous requests from Senior Management

• Full-cycle Project Management, Release Planning, Business Analyst and Testing for the following web-based projects for multiple carriers/vendors in the cell phone, cable and insurance industries
• New product implementation, such as:

Initial Billing System integration (HO)

Migration to new Billing Systems (Amdocs)

Product Compensation programs

Reporting for both external and internal stakeholders

Internal system that controls the external application

• Administrator role for Project tools such as Project Server, Rally and SharePoint: performed IT day-to-day support tasks and trained other resources in those procedure

• Creation and setup of CA market for Qpay for Metro PCS (Sept 2003)
• Creation of departments and their processes, management and main point of contact of several departments: internal and external technical support, inventory management, cell phone administration and email administration
• Installed, configured and supported an organization's local area network (LAN) and Internet system or a segment of a network system, as well as helped the coordination of the setup of the multi-line phone system
• Installation of ATM machines in carriers’ corporate stores
• Setup, configuration and management of Vericenter server that controlled all payment processing terminals in the US territory
• Communication with third party software company in all project phases (requirements, development, testing, application software hand-off and implementation in Vericenter Server)
• Coordinated terminal deployments to all US states – from inventory, application software loading into the hardware, shipment of terminals and post-delivery tech support
• Implementation of second-generation software for new products for VeriCenter payment terminals