Patricia Martinez
North Hills,CA
Summary
Office Manager with over 28 years of experience in the automobile industry. Proficiencies in Administration, Payroll, H.R., AP/AR, Accounting, Cash deposits, DMV, staff training development, and any other duties required to conduct the Business Office. Strong leader, highly dependable, ethical and reliable who is an excellent team player.
Overview
27
27
years of professional experience
Work History
Accounts Manager III
Lithia Motors
2020.11 - 2021.09
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Worked in the completion of licensing and registration Including, wholesale transactions.
- Worked under regional manager in different stores as needed during the acquisition while transitioning to Business Manager.
Office Manager
Keyes Toyota LLC
1999.04 - 2020.10
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed office operations including, communicating and assisting other department managers as needed.
Office Clerk
Karplus Warehouse
1995.01 - 1999.04
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Education
North Valley Occupational Center
Mission Hills, CASkills
- Administration
- Payroll
- Human Resources
- Accounts Payable and Accounts Receivables
- Financial Statement
- Staff Management
- Account Servicing Skills
- Managing Multiple Tasks
Timeline
Accounts Manager III
Lithia Motors
2020.11 - 2021.09
Office Manager
Keyes Toyota LLC
1999.04 - 2020.10
Office Clerk
Karplus Warehouse
1995.01 - 1999.04
North Valley Occupational Center
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