Summary
Overview
Work History
Education
Skills
Timeline
Generic
Patricia Martinez

Patricia Martinez

Volo,IL

Summary

Dynamic EEO Specialist with a proven track record at the Dept. of Navy, and Office of Resolution Management, excelling in customer relations and expert problem-solving. Successfully managed numerous EEO complaints, enhancing compliance with EEOC laws. Adept at documentation management and fostering team collaboration, I consistently deliver quality outcomes while cultivating positive stakeholder engagement.

Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in customer service, and EEO laws,consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.

Overview

26
26
years of professional experience

Work History

EEO Specialist

Office of Resolution Management, Dept. of VA
01.2014 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • I have processed, counseled, investigated, and managed several hundred EEO complaints in the federal sector, ensuring they are completed in a timely manner and in accordance with the MD-110, EEOC laws, 20 CFR 1614.

EEO Specialist

Dept. of Navy
03.2011 - 01.2014
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • I have processed, dozens of EEO complaints in the federal sector, ensuring they are completed in a timely manner and in accordance with the MD-110, EEOC laws, 20 CFR 1614.

Human Resources Assistant

Dept. of Navy
05.2010 - 03.2011
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Facilitated open lines of communication between management and staff, fostering a positive work environment.
  • Supported payroll processing, ensuring accurate and timely salary distribution.
  • Managed confidential employee records, safeguarding personal and professional information.
  • Compiled employee records from individual departments to maintain central files.
  • Aided staff with employee performance review paperwork and documentation.

Early Childhood Educator

Dept. of Navy
03.2007 - 05.2010
  • Supported children with special needs, creating customized learning strategies to accommodate various abilities.
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Boosted children''s social skills development through group projects and collaborative games.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Communicated with parents and other staff about student progress.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
  • Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
  • Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Contributed to staff meetings and professional learning communities, sharing insights and strategies for continuous improvement of teaching practices.
  • Enhanced student learning by incorporating hands-on activities and real-world examples in lesson plans.
  • Collaborated with colleagues on curriculum development, sharing best practices to improve overall instruction quality across the school.
  • Mentored new educators, providing guidance on effective teaching approaches and classroom management techniques.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
  • Implemented evidence-based behavior management systems to maintain a positive atmosphere conducive to learning for all students.
  • Promoted physical health by incorporating movement breaks and outdoor play opportunities into each day''s schedule.
  • Developed comprehensive assessments to measure student progress effectively and adjust teaching methods accordingly.
  • Adapted teaching methods and materials to meet diverse needs of children, ensuring inclusive learning experience.

Active Duty Navy

Dept. of Navy
10.1999 - 04.2004
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.

Education

Master of Arts - Organizational Management And Early Childhood Ed

Ashford University, Clinton, IA
Clinton, IA
06-2011

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Quality assurance
  • Management collaboration
  • Advanced communication
  • Proficient in [software]
  • Root-cause analysis
  • Manual dexterity
  • Team collaboration
  • Stakeholder engagement
  • Coaching and mentoring

Timeline

EEO Specialist

Office of Resolution Management, Dept. of VA
01.2014 - Current

EEO Specialist

Dept. of Navy
03.2011 - 01.2014

Human Resources Assistant

Dept. of Navy
05.2010 - 03.2011

Early Childhood Educator

Dept. of Navy
03.2007 - 05.2010

Active Duty Navy

Dept. of Navy
10.1999 - 04.2004

Master of Arts - Organizational Management And Early Childhood Ed

Ashford University, Clinton, IA

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