Summary
Overview
Work History
Education
Skills
Websites
LANGUAGES
Hobbies and Interests
Training
Timeline
Generic
Patricia Martinez

Patricia Martinez

North Haven

Summary

Degree in Tourism and Hospitality, with the ability to establish and maintain good professional relationships. Hardworking, creative, honest, with solid humanistic values at the service of society.

Overview

10
10
years of professional experience

Work History

Women's Sales Associate

Quinceanera Dresses
04.2024 - Current


  • Greeting customers and building rapport: Creating a welcoming environment and establishing a positive connection with shoppers.
  • Assisting with apparel selections: Providing expert advice and guidance on styles, sizes, and outfits to help customers find what they need and want.
  • Providing product knowledge: Educating customers about features, benefits, and care instructions for different clothing items.
  • Addressing customer queries and concerns: Answering questions about products, prices, promotions, and store policies promptly and accurately.
  • Achieving or exceeding sales goals: Utilizing sales techniques and strategies to meet targets and contribute to team success.
  • Upselling and cross-selling: Suggesting complementary items and higher-value alternatives based on customer needs.
  • Maintaining displays and store presentation: Ensuring racks are stocked, organized, and visually appealing to customers.
  • Processing transactions: Handling cash, credit cards, and other payment methods accurately and efficiently at the point of sale.
  • Managing inventory: Restocking shelves, assisting with inventory counts, and ensuring product availability.
  • Supporting promotional activities: Participating in events and promotions to boost sales and brand awareness.
  • Maintaining store cleanliness and organization: Working to ensure a tidy and inviting shopping environment.

Spa Manager

Hotel Paracas Luxury Collection
02.2023 - 07.2023
  • Worked to effectively manage staff members to encourage a productive and happy environment.
  • Maintained spa facility and guest area to promote a relaxing and beautiful environment.
  • Communicated with vendors regarding products to use in the spa.
  • Defined customer service procedures and monitored the facility carefully to ensure the procedures were followed
  • Recruiting, hiring, and training: Spa managers are responsible for finding and onboarding qualified staff, including therapists, receptionists, and other support personnel
  • Scheduling:They create and manage staff schedules to ensure adequate coverage and efficient use of resources.
  • Supervision and Performance Management:Spa managers monitor staff performance, provide feedback, and address any issues or concerns.
  • Training and Development:They ensure staff are up-to-date on the latest techniques, products, and customer service standards.
  • Maintaining Facility Standards:.Ensuring the spa is clean, well-maintained, and adheres to health and safety regulations.
  • Inventory Management:.Overseeing the ordering, storage, and tracking of products and supplies.
  • Financial Management:.Managing budgets, handling payroll, and ensuring the spa operates within financial guidelines.
  • Customer Service:.Addressing client inquiries, resolving complaints, and ensuring a positive experience for all guests.
  • Creating Marketing Strategies:.Developing and implementing marketing plans to attract new clients and promote spa services.

E- Commerce & Reservations Executive

Hotel BTH Lima Golf
02.2022 - 01.2023
  • A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services.
  • Managing Reservations:Handling all aspects of booking requests, including creating, modifying, and canceling reservations via various channels like phone, email, or online systems.
  • Customer Service:Providing excellent customer service by addressing inquiries, resolving issues, and ensuring guest satisfaction throughout the reservation process.
  • Record Keeping:Maintaining accurate and up-to-date records of all reservations, guest information, and relevant details in the reservation system.
  • Communication:Effectively communicating with guests, other departments (e.g., housekeeping, front desk), and management regarding reservations and related matters.
  • Upselling and Revenue Maximization:Promoting hotel services, amenities, and packages to guests to enhance their experience and generate additional revenue.
  • Problem Solving:Addressing and resolving any issues or discrepancies related to reservations, such as incorrect bookings, cancellations, or special requests.
  • Following Procedures:Adhering to established departmental procedures, including those related to data entry, billing, and reporting.

Operations Manager

Hotel Grandmare & Bungalows
02.2020 - 01.2022
  • A Hospitality Operations Supervisor is responsible for the functional management of day-to-day hospitality-specific operations and implementation of strategic projects. Engages with and supervises hospitality stuff such as front-desk clerks, concierges, housekeeping, etc.

Front desk agent

Grand Sierra Resort & Casino
12.2015 - 03.2016
  • A Front Desk Agent, checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include distributing room keys, verifying customers’ hotel registration information and calculating guests’ room payments and other additional costs made during their stay.

Education

Bachelor - Hospitality Management

San Martín De Porres University
Peru
12.2015

Skills

  • Spanish
  • Microsoft work
  • Customer service
  • Teamwork
  • Leadership
  • Problem solving
  • Project management
  • Hotels system
  • Interpersonal communication
  • English
  • Active listening
  • Creative
  • Decision making
  • Empathy
  • Microsoft excel
  • POS system operations
  • Email marketing
  • Event coordination
  • Upselling strategies
  • Problem-solving
  • Teamwork and collaboration
  • Customer needs assessment

LANGUAGES

Spanish
English

Hobbies and Interests

Hiking, reading, travel, listening to music, painting

Training

  • Masterclass Revenue management - Turismo Lab
  • Revenue management can be defined as a business strategy used to maximize revenue by selling the product at the right price, to the right customer at the right time. It’s based on a principal that demand for product or services is not constant but varies over time.
  • E-Summit Peru Congress - Cámara de comercio de lima
  • In the hotel industry, eCommerce refers to the buying and selling of accommodation and related services over the internet. eCommerce sites include hotel websites and booking engines, online travel agencies (OTAs), and other online platforms where hotels advertise and sell rooms.

Timeline

Women's Sales Associate

Quinceanera Dresses
04.2024 - Current

Spa Manager

Hotel Paracas Luxury Collection
02.2023 - 07.2023

E- Commerce & Reservations Executive

Hotel BTH Lima Golf
02.2022 - 01.2023

Operations Manager

Hotel Grandmare & Bungalows
02.2020 - 01.2022

Front desk agent

Grand Sierra Resort & Casino
12.2015 - 03.2016

Bachelor - Hospitality Management

San Martín De Porres University

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