Patricia Martinez

Sylmar,CA

Summary

Dynamic UX Researcher skilled in user behavior analysis and usability testing to drive product satisfaction. Adept at empathetic communication and critical thinking to deliver actionable insights. Proven track record in enhancing product usability through collaborative problem-solving.

Overview

years of professional experience

Certification

Work History

Project Coordinator

Martinez Excavating

Sylmar, CA

02.2023 - Current

Coordinated and delivered over 50 projects, ensuring alignment with quality standards and stakeholder needs.
Facilitated cross-functional collaboration to ensure timely and cost-effective project completion.
Implemented G Suite and Asana, enhancing team communication and project tracking efficiency.
Developed and streamlined internal processes, boosting operational efficiency, and team accountability.
Mentored junior staff on software tools, fostering a collaborative and cohesive team environment.

Office Administrator

Rosenthal Family Dental

Encino, California

06.2020 - 02.2023

Introduced innovative solutions to resolve complex administrative challenges, enhancing user experience and operational efficiency for over 2,000 clients.
Achieved 25% reduction in appointment cancellations through streamlined communication and effective client relationship management.
Spearheaded VyneDental implementation for patient data verification, recovering over $60,000 by minimizing billing discrepancies.
Enhanced financial accuracy and operational workflow by improving administrative processes.
Mentored junior administrative staff on software tools and best practices, fostering cohesive team dynamics.
Ensured discretion and accuracy while managing sensitive patient and business information.

Education

Bachelor of Arts - International Relations Global Business-Marketing

University of Southern California

Los Angeles, CA

06-2022

Skills

Project management
Stakeholder engagement
Cross-functional collaboration
Issue resolution
Process improvement
Project coordination
Survey design
Market analysis
Market data collection
Trend forecasting
Research design
Consumer behavior

Focus groups
Research and reporting
Competitive analysis
On time project delivery
Presentations and recommendations
Decision-making
User journey mapping
Wireframing
A/B testing
Prototyping
User interface design

Certification

Google UX Design Professional Certificate (Coursera)

Selected Projects

• Advertising Campaign Strategy (USC) – Designed and pitched a campaign concept aimed at reducing stigma around student mental health, leveraging competitive analysis, audience insights, and creative storytelling.

• New Product Development Proposal (USC) – Conducted market research and consumer surveys to develop a go-to-market plan for a new product concept, including audience segmentation and messaging strategy.

• Remeco UX Research Project (USC) – Supported research for a mental health services app targeting college students, applying insights to recommend engagement strategies and improve communication touchpoints. Project was invited to be featured on USC's 'See It Live' segment highlighting mental health innovation.

Timeline