Patricia Mason
Summary
A collaborative leader with 10+ years of professional experience in behavioral health and healthcare administration. Able to develop and execute strategic business plans, implement change, and effectively mobilize staff and partners to create innovative solutions. Demonstrated expertise in: Decision Making & Collaboration / Development of Process & Procedures / Quality Improvements/ Leading and Motivating Others/ Performance Management / Training & Development / Project Management / Time Management / Excellent Verbal & Written Communication / Solutions-Focused
Overview
12
12
years of professional experience
1
1
Certification
Work History
Executive Director
Akron Treatment Services, Pinnacle Treatment Centers
01.2023 - Current
- Joined Pinnacle Treatment Centers, Parent Company to Akron Treatment Services, to direct and manage an Opioid Treatment Program (OTP) and provide Medical Assistance Treatment (MAT) to adults struggling with opioid substance use disorder
- Oversees all aspects of the MAT clinic for 400+ patients in collaboration with the clinic's Medical Director, Clinical Supervisor, nursing, and counseling staff along with the peer support and case management team in providing in a safe, medical, therapeutic environment promoting long term recovery
- Increased internal operations through improved communications, decision-making and workflows
- Initiated performance improvement plans and corrective actions to address employee and/or organizational issues
- Oversees clinic's finances by reviewing budgets, expenses, and implementing strategies to manage costs
- Partner with HR on employee hiring, retention, training, new job roles, team building and performance evaluations
- Established and maintained community relationships, including memorandums of agreement with community agencies, including the Community Health Center and Portage County Jails
- Ensures compliance and implementation of policies and procedures addressing health and safety accreditation standards for OHMAS, SOTA, CARF, DEA, and Board of Pharmacy regulations.
Executive Director
Wellsprings Recovery Center, LLC
04.2020 - Current
- In April 2020, established a Community Mental Health and Addiction Agency in Cuyahoga Falls, Ohio, Wellsprings Recovery Center, LLC
- Wrote the agency's policies and procedures
- Awarded 3-year State SUD and Mental Health Community License Certification from Ohio Mental Health and Addiction Board (OHMAS)
- Set-Up Electronic Medical Records (EMR) system and contracted with qualified clinical staff to provide substance use disorder and mental health services to adults, both in-person and Telehealth, evening hours program
- Collaborated with numerous community service agencies, including Children and Family Services. Member of the local Chambers of Commerce.
- Oversee the daily operations of the agency, while performing managerial and administration duties with sound financial practices and oversight.
Center Clinic Director
Canton Comprehensive Treatment, Acadia Healthcare
04.2018 - 06.2019
- Joined Acadia Healthcare, Parent Company to Canton CTC, to launch an Opioid Treatment Program (OTP) for adults struggling with opioid addiction
- As Clinic Director, was responsible for executing the initial start-up activities, strategic planning, and day-to-day operations of the new clinic
- Assisted the Regional Director in interfacing with the DEA, Board of Pharmacy and Ohio Mental Health and Addictions Services (OHMAS) to obtain required state certifications and license
- Gained working knowledge of CARF Accreditation
- Hired clinical counseling and medical staff, coordinated staff training and development
- Achieved working knowledge of medication management and clinical counseling procedures, and documentation
- Conducted interdisciplinary team meetings to ensure policies, procedures, and workflow supported the facility's goals and objectives
- Supported harm reduction concept, client rights, and patient dignity
- Understood KPI drivers and computations, wrote quarterly strategic business reports and managed clinic resources to meet operational and financial objectives.
Executive Director
Northeast Ohio Applied Health, (NOAH)
03.2014 - 03.2018
- Joined NOAH in March 2014 to manage the Business Operations' aspect of a private, fee-for-service Substance Abuse Treatment Center. Promoted to Executive Director in April 2015
- Initiated new programs to increase revenue streams
- Interfaced with all personnel, including administration, HR, transportation, child activity and independent contractors
- Worked with the clinical team and staff on program development, community relations and compliance
- Reviewed compliance requirements and revised all policies and procedures in all areas of the Agency, including billing process, administration, client engagement, job descriptions, clinical organization, program evaluation measurements and execution of new programs
- Coordinated Ohio Mental Health Addiction Services (OHMAS) re-certification audit, Annual Consumer and Stakeholder surveys.
Call Center Manager
Kaiser Permanente
05.2012 - 02.2014
- Joined Kaiser Permanente in May 2012 to manage the Northeast Ohio Regional, 24-hour Member Service Center
- Oversaw and was accountable for the daily operations and performance of the Call Center, which handled more than 100,000 inbound appointments, advice calls and outbound member services support calls per month
- In a unionized-collective agreement work environment, directly managed a staff of 84 call center representatives, along with four Supervisors and the Training Quality Specialist
- Also, directed and managed the non-clinical aspects of 29 clinical tele-advice nurses in a dotted-line reporting structure
- Initiated new strategic approach to increase performance awareness and accountability within the department
- Utilized data and information to identify opportunities to improve performance
- Trained front-line management team to create performance improvement action plans and implement best practices to improve coaching and feedback strategies. As a result, the Call Center KPI measurements met or exceeded goal.
Education
Master's - Science Management -
Indiana Wesleyan University
Independence, OH08.2007
BA - Business Management in Business Management -
Malone College
Canton, OH05.1999
Skills
- Proficient in Microsoft Office Suite 365, including WORD, Excel, PowerPoint, Outlook
Certification
- CPR and First Aid Certification, 12/15/22
- Chemical Dependency Assistant Counselor Certification II, Ohio Chemical Dependency Board, CDCA.150839
Timeline
Executive Director
Akron Treatment Services, Pinnacle Treatment Centers
01.2023 - Current
Executive Director
Wellsprings Recovery Center, LLC
04.2020 - Current
Center Clinic Director
Canton Comprehensive Treatment, Acadia Healthcare
04.2018 - 06.2019
Executive Director
Northeast Ohio Applied Health, (NOAH)
03.2014 - 03.2018
Call Center Manager
Kaiser Permanente
05.2012 - 02.2014
Master's - Science Management -
Indiana Wesleyan University
BA - Business Management in Business Management -
Malone College
- CPR and First Aid Certification, 12/15/22
- Chemical Dependency Assistant Counselor Certification II, Ohio Chemical Dependency Board, CDCA.150839
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