Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Patricia Mason

Ooltewah,TN

Summary

Dynamic Sales Representative with TREND Enterprises, Inc., recognized for enhancing customer loyalty and driving repeat business through exceptional service excellence and relationship building. Proven track record in sales forecasting and effective presentations, achieving high customer satisfaction ratings while expanding the client base through strategic networking and targeted marketing initiatives.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

28
28
years of professional experience

Work History

Sales Representative

TREND Enterprises, Inc.
11.1997 - Current
  • Cultivated relationships with clients to enhance customer loyalty and drive repeat business.
  • Conducted market research to identify emerging trends and inform sales strategies.
  • Developed tailored presentations that effectively communicated product benefits to diverse audiences.
  • Collaborated with cross-functional teams to streamline processes and improve overall service delivery.
  • Analyzed sales data to identify opportunities for growth and implement targeted marketing campaigns.
  • Led initiatives to improve customer satisfaction scores through proactive follow-up and issue resolution.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Participated in trade shows and conferences to network and generate leads.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Presented professional image consistent with company's brand values.
  • Kept detailed records of daily activities through online customer database.

Education

Master of Arts - Elementary Education

Sacred Heart University
Fairfield, CT
08-1994

Bachelor of Science - School of Family Studies - Early Childhood Ed

University of Connecticut
Storrs, CT
12-1992

Skills

  • Service excellence
  • Customer service expertise
  • Customer relationship building
  • Effective interpersonal communication
  • Sales expertise
  • Relationship building
  • Sales presentations
  • Customer needs assessment
  • Account management
  • Lead prospecting
  • Product promotions
  • Expense reporting
  • Territory management
  • Sales forecasting
  • Promotional planning
  • Product merchandising
  • Relationship management
  • Sales demonstration
  • Contact follow-up
  • Field sales
  • Inside and outside sales
  • Territory sales

Interests

  • Adventure Travel
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • I participate in various sports activities for physical activity, camaraderie, and personal growth

Timeline

Sales Representative

TREND Enterprises, Inc.
11.1997 - Current

Master of Arts - Elementary Education

Sacred Heart University

Bachelor of Science - School of Family Studies - Early Childhood Ed

University of Connecticut