Summary
Overview
Work History
Education
Skills
Timeline
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PATRICIA MASSEY

Summary

High-energy Shift Supervisor with leadership skills and industry knowledge developed over 28 year career. Skilled in overseeing facility operations and delegating tasks to employees. Positive and upbeat professional with results-focused approach.

Overview

42
42
years of professional experience

Work History

PRODUCTION TEAM LEADER

SONOCO PRODUCTS
11.2017 - Current
  • Cultivated professional working relationships with peers and supervisors.
  • Assisted with mentoring newly hired employees on operating equipment and safety standards.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Met production targets and tight deadlines by collaborating closely with team members.

Material Handler

SONOCO PRODUCTS
04.1995 - Current
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
  • Alerted supervisors of inventory shortages for quick resolutions.
  • Operated forklifts to load products from the warehouse in to semi trailers.
  • Used hand-held scanners to ensure that the correct inventory was placed in the correct trailers.
  • Helped train new employees in safe practices and warehouse procedures.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Operated equipment while observing standard safety procedures.

Retail Sales Clerk/AREA MANAGER

Shopko
10.1981 - 02.1995
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

Education

Bachelor of Arts - French Studies

SAINT NORBERT COLLEGE
De Pere, WI

Skills

  • Incidents Management
  • Incident Reporting
  • Computer Skills
  • Defects Identification
  • Palletizing
  • Staging Shipments
  • Warehouse Operations
  • Raw Material Loading
  • Identifying Flaws
  • Material Loading and Unloading
  • Teamwork and Communication
  • Worker Training
  • Good Communication
  • Positive Attitude
  • Strong Work Ethic
  • Punctual and Dependable
  • Following Instructions
  • Safe Machine Operation
  • Forklift Operation
  • Attention to Detail
  • Material Handling
  • Punctual and Reliable
  • Reading and Determining Measurements
  • Hand-Held Scanners
  • Packing Slip Verification

Timeline

PRODUCTION TEAM LEADER

SONOCO PRODUCTS
11.2017 - Current

Material Handler

SONOCO PRODUCTS
04.1995 - Current

Retail Sales Clerk/AREA MANAGER

Shopko
10.1981 - 02.1995

Bachelor of Arts - French Studies

SAINT NORBERT COLLEGE

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PATRICIA MASSEY