Summary
Overview
Work History
Education
Skills
Timeline
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Patricia May

Whittier,CA

Summary

Compassionate Case Manager accustomed to treating diverse individual needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.

Overview

18
18
years of professional experience

Work History

Case Manager

CAPC, Inc.
Whittier, CA
11.2014 - Current
  • Implemented strategies to optimize efficiency and effectiveness in providing care at Community Advocates for People's Care.
  • Guided and coordinated a team of staff, fostering teamwork through various exercises and achieving reduced turnover within company.
  • Collaborated with clients to prioritize and establish action plans for reaching goals and objectives
  • Delivered services in accordance with funding agencies' authorizations
  • Conducted vocational planning meetings and wrote vocational plans for consumers.
  • Developed, implemented, and monitored behavior and communication plans with clients.
  • Facilitated regular communication with consumers, their families, circle of support and Regional Service Coordinators
  • Developed effective staff schedules for clear direction throughout the day
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Evaluated program effectiveness and suggested improvements based on client outcomes.
  • Assisted clients in setting realistic goals and developing action plans.
  • Managed caseloads effectively, ensuring timely documentation and reporting.
  • Participated in professional development opportunities to stay current with best practices in case management.
  • Provided hands-on and proactive leadership to community services staff.

Florist Manager and Sales

May Flowers
Whittier, CA
03.2007 - Current
  • Directed the daily operations of a florist shop, including ordering, pricing, and merchandising.
  • Organized staff schedules to ensure adequate coverage during peak hours.
  • Developed promotional strategies to increase sales and gain customer loyalty.
  • Maintained records of purchases, sales, refunds, discounts, and other transactions.
  • Provided advice and assistance to customers regarding selection of flowers and plants.
  • Coordinated deliveries with drivers ensuring timely arrival at customer sites.

Guest Services Supervisor

Knotts Berry Farm
Buena Park, CA
05.2006 - 08.2011
  • Created and managed weekly team schedules
  • Ensured smooth operations of guest services by supervising staff, responding to inquiries, and resolving issues.
  • Provided training and guidance to all team members in customer service best practices, policies, and procedures.
  • Interacted with guests on a daily basis providing friendly service while addressing their needs efficiently.

Education

High School Graduate -

Skills

  • Client Advocacy
  • Communication
  • Case Needs Assessment
  • Documentation And Reporting
  • Problem solving
  • Critical Thinking
  • Teamwork
  • Organization
  • Responsibility
  • Administrative
  • Creativity
  • Bilingual Communication

Timeline

Case Manager

CAPC, Inc.
11.2014 - Current

Florist Manager and Sales

May Flowers
03.2007 - Current

Guest Services Supervisor

Knotts Berry Farm
05.2006 - 08.2011

High School Graduate -

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Patricia May