Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Patricia Mayer

Cherry Hill

Summary

Credentialed Epic and Certified NextGen professional with 15+ years of experience in healthcare IT, specializing in EHR implementation, training, and clinical application support. Proven success supporting 800–1,000+ medical staff across large healthcare organizations by optimizing workflows, enhancing billing compliance, and strengthening system functionality. Skilled at bridging clinical staff and IT teams, resolving complex system issues, and driving multi-million-dollar incentive recoveries. Expertise in NextGen, Epic, SQL, HL7, and Crystal Reports, with a track record of improving efficiency, compliance, and user adoption in high-stakes environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

EHR System Support Specialist

Boston Children’s Health Physicians LLC (BCHP)
03.2021 - 02.2025
  • Company Overview: owned by Boston Children’s Hospital
  • First and only EHR Support Specialist, leading BCHP’s creation of its first in-house EHR system.
  • Supported 800 staff in NextGen EHR/EPM, ensuring seamless operations and quick resolution of complex issues.
  • Managed the help desk independently during peak periods, detecting large-scale hacking attempts and safeguarding system integrity.
  • Streamlined workflows by aligning system functionality with clinical and operational needs.
  • Reduced duplicate tickets by proactively training staff, improving efficiency and user independence.
  • Collaborated with IT and vendors to resolve system issues and validate break-fixes, contributing to ongoing improvements.

Epic Ambulatory Credentialed Trainer

St. Christopher’s Hospital for Children (SCHC) – Tower Medical Group (TMG)
01.2019 - 12.2021
  • Selected during SCHC’s transition from NextGen to Epic following TMG’s acquisition; credentialed to lead provider Epic training.
  • Trained 400+ medical providers, achieving 99% first-time success rates on proficiency exams.
  • Designed curricula and led online classes of 30 participants, improving adoption across departments.
  • Managed Go-Live escalations, resolving 100+ priority incidents with minimal disruption.
  • Partnered with Doxy.me to rapidly launch HIPAA-compliant telemedicine during COVID; trained all providers and ensured correct billing workflows for prompt reimbursements.
  • Recovered $150K+ in annual revenue by identifying and correcting workflow gaps with Revenue Cycle Management.

Systems Application & Quality Analyst

St. Christopher’s Hospital for Children (SCHC) – American Academic Health System
01.2017 - 12.2019
  • Advanced into a quality analyst role after leading a successful NextGen rollout.
  • Integrated Clinical Quality Measures (CQM) into EHRs for 800+ providers.
  • Secured $4.4M annually in Medicaid “Meaningful Use Stage 2” incentive payments by directing providers and submitting compliant data.
  • Spearheaded Cerner data mapping and HL7 integrations (Direct Messaging, HSX, HIE, CommonWell), ensuring accuracy through intensive manual validation and testing.
  • Created automated billing dashboards with SQL and Crystal Reports, improving financial reporting and claim accuracy.

NextGen Specialist II

St. Christopher’s Hospital for Children (SCHC) – Tenet Healthcare
01.2013 - 12.2017
  • Supported NextGen EHR rollout and quickly advanced to lead upgrade and change-control initiatives.
  • Trained 500+ clinicians in NextGen workflows, improving adoption and compliance.
  • Chaired the EHR Upgrade Change Control Board, guiding leadership decisions on requirements and priorities.
  • Increased billing compliance by 30–40% annually through detailed audits.
  • Implemented NextGen Share and developed 30+ tailored training programs, improving user engagement.
  • Conducted documentation audits that reduced revenue discrepancies and generated $200K+ in annual gains.

NextGen Implementation Trainer (Consultant)

Santa Rosa Consulting
01.2011 - 12.2012
  • Implemented and trained on NextGen systems across multiple organizations.
  • Developed tailored training materials, reducing support needs post-rollout.
  • Partnered with IT and clinical teams to ensure smooth system transitions.

Ophthalmic Technician / EHR Super User

Tri County Eye Physicians & Surgeons
01.2007 - 12.2011
  • Led the transition from paper to NextGen, launching career in clinical informatics.
  • Supported EHR workflows as a Super User, ensuring compliance with Meaningful Use.
  • Trained staff in NextGen, streamlining prescription refills and billing.
  • Updated EHR templates to improve data management and regulatory compliance.
  • Managed front-office operations to optimize patient flow and service.

Skills

  • EHR Platforms: NextGen, Epic, Cerner
  • Integration & Data: HL7, Mirth, SQL, Crystal Reports
  • Applications & Tools: Salesforce, ServiceNow, Jira, Confluence, PACS
  • Healthcare Knowledge: ICD-9/ICD-10, Regulatory Compliance, Billing & Revenue Cycle
  • Professional Expertise: EHR Implementation, Workflow Optimization, Training Development, Technical Support, Project Management

Certification

  • Epic Credentialed Professional – Epic
  • NextGen Certified Professional – NextGen
  • NextGen Core Group & Template Editor Coursework

Timeline

EHR System Support Specialist

Boston Children’s Health Physicians LLC (BCHP)
03.2021 - 02.2025

Epic Ambulatory Credentialed Trainer

St. Christopher’s Hospital for Children (SCHC) – Tower Medical Group (TMG)
01.2019 - 12.2021

Systems Application & Quality Analyst

St. Christopher’s Hospital for Children (SCHC) – American Academic Health System
01.2017 - 12.2019

NextGen Specialist II

St. Christopher’s Hospital for Children (SCHC) – Tenet Healthcare
01.2013 - 12.2017

NextGen Implementation Trainer (Consultant)

Santa Rosa Consulting
01.2011 - 12.2012

Ophthalmic Technician / EHR Super User

Tri County Eye Physicians & Surgeons
01.2007 - 12.2011

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Patricia Mayer