Property Landlord Office Manager
Providian Real Estate Management
Centreville , AL
09.2024 - Current
- Conducted regular inspections of properties to ensure compliance with safety regulations and landlord-tenant laws.
- Maintained detailed financial records for each property, including rent receipts, expenses, and tax documents.
- Ensured that all rental payments were collected in a timely fashion.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Resolved tenant complaints in an efficient and effective manner.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Organized move-in, move-out processes for tenants including security deposits collection, returns.
- Created policies and procedures related to tenant relations such as late fees or eviction proceedings.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Compiled and conveyed operational and financial data to regional manager.
- Managed and oversaw operations, maintenance and administration of properties.
- Negotiated rental agreements with tenants on behalf of the owner.
- Developed and implemented a comprehensive property management strategy to maximize tenant satisfaction.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Provided guidance to tenants regarding lease terms and conditions as well as local ordinances related to their tenancy.
- Reviewed applications from prospective tenants and conducted background checks to verify references and creditworthiness.
- Supervised staff members responsible for cleaning and maintaining the properties.
- Oversaw daily operations, maintenance, and administration of various properties.
- Coordinated maintenance requests, repairs, and improvements to the properties.
- Completed routine maintenance and repair.
- Maintained confidential records relating to personnel matters.
- Monitored inventory levels and placed orders when needed.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed, scheduled and coordinated office functions and activities for employees.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
