Patricia McClay

• Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
• Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
• Aligned departmental goals with overall company vision, ensuring cohesive progress towards shared objectives.
• Provided comprehensive support to the CEO, enabling them to focus on critical decision-making and leadership tasks.
• Managed cross-functional teams to ensure smooth collaboration and completion of high-priority projects.
• Oversaw change management initiatives, minimizing disruption while maximizing positive outcomes during periods of transition.
• Developed and executed strategic initiatives for improved company growth and long-term success.
• Led crisis-management efforts during unexpected challenges; mitigating potential negative impacts on business operations.
• Facilitated productive meetings by creating well-organized agendas and ensuring clear communication of objectives.
• Mentored and developed junior staff members; fostering a culture of continuous learning and collaboration within the organization.
• Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
• Championed employee development programs, promoting personal growth and career advancement within the organization.
• Coordinated company-wide events, fostering a strong sense of community among employees.
• Enhanced operational efficiency, identifying and eliminating bottlenecks in internal processes.
• Amplified CEO's effectiveness by managing complex schedules and prioritizing engagements based on strategic importance.
• Coordinated office events, seminars and meetings for staff and clients.

• Processed employee claims involving performance issues and harassment.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Streamlined HR processes for increased efficiency and improved service delivery.
• Directed job fairs to bring in local talent for long term and seasonal positions.
• Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
• Handled on-boarding process for newly hired employees and distributed all paperwork.
• Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
• Spearheaded diversity and inclusion efforts, fostering a welcoming workplace environment for all staff members.
• Structured compensation and benefits according to market conditions and budget demands.
• Managed benefits administration, ensuring cost-effective coverage options for employees while staying within budget constraints.
• Collaborated cross-functionally with other department leaders to align HR strategy with overall business objectives.
• Coordinated internal communications efforts, keeping employees informed of important organizational updates and changes.
• Provided immediate updates to entire employee pool when policies and procedures were altered.
• Oversaw workers' compensation program for employees injured on job.
• Monitored administration of benefits program to maintain compliance with employee insurance program.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Reduced turnover rates through effective talent acquisition and retention strategies.
• Answered employee inquiries regarding health benefits and 401k options.
• Conducted exit interviews to better understand reasons why employees were separating from company.
• Evaluated HR metrics regularly to assess program effectiveness and make data-driven decisions for continuous improvement.
• Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
• Developed incentive program for hiring of and retaining of employees.
• Streamlined recruitment processes, reducing time-to-hire and improving candidate quality.
• Directed hiring and onboarding programs for new employees.
• Managed other HR staff and oversaw completion of tasks and initiatives.
• Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
• Educated employees on company policy and kept employee handbook current.
• Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
• Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Liaised between multiple business divisions to improve communications.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.

3.42 GPA

• 3.2 GPA

• 3.65 GPA
• Honoree of Phi Theta Kappa National Honor Society
• Honoree of Alpha Sigma Lambda National Honor Society

• Dean's List Fall of 2011 - Spring of 2013