PATRICIA MCCOY CLARK
Calumet City,IL
Summary
My name is Patricia McCoy-Clark, I have been a branch manager for 15 years but in the homecare field for 30 years. As branch manager I direct and supervise the staff and day-to-day operations in the assigned branch location, to ensure delivery of quality services to all clients. The position I obtain assures compliance with various regulations, policies, and procedures, to meet and exceed achievement of operational goals and objectives.
Overview
30
30
years of professional experience
Work History
Branch Manager
Serenity Home Healthcare Inc
01.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Complied with regulatory guidelines and requirements.
Branch Manager
Help At Home LLC
07.1994 - 01.2024
- My name is Patricia McCoy-Clark, I have been the branch manager at Help At Home for past 15 years.
- As branch manager I direct the supervises and office staff and day-to-day operations in the assigned branch location, to ensure delivery of quality services to all clients.
- The position I obtain assures compliance with various regulations, policies, and procedures, to meet and exceed achievement of operational goals and objectives.
- Organizes and administers all services and office operations with the service areas.
- Implements and interprets service and operations policies, and ensures compliance within state/federal/local and company guidelines.
- Performs monthly service calls to 10% of clients to ensure home care aids are performing to standard and that clients and customers are fully satisfied with services.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Monitors, analyzes, and reports on key performance indicators and adjusts for meeting Company guidelines
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborates with Area Director to set performance standards.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Standards may be based on financial and operational goals and required compliance with internal.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Local, state, and federal policies, procedures, and regulations
- Maintains liaison with local contracting entity with regard to services and operations
- Supervises the implementation of training in accordance with company/service guidelines, and oversees training of Staffing Supervisors.
- Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Performs other related duties assigned.
Education
No Degree - Business
CALUMET HIGH SCHOOL
Chicago, IL06-1992
Skills
- Relationship building and management
- Great work ethic
- Verbal/written communication
- Employee monitoring
- Dependable
- Great time management skills
- Professionalism
- Proficient in using word/excel software
Timeline
Branch Manager
Serenity Home Healthcare Inc
01.2024 - Current
Branch Manager
Help At Home LLC
07.1994 - 01.2024
No Degree - Business
CALUMET HIGH SCHOOL
Similar Profiles
Socorro RamirezSocorro Ramirez
Licensed Practical Nurse at Passionate Private Duty/ Serenity Home HealthcareLicensed Practical Nurse at Passionate Private Duty/ Serenity Home Healthcare
Fatima NaseriFatima Naseri
Caregiver at Serenity Home HealthcareCaregiver at Serenity Home Healthcare
NJIDEKA A. UMEHNJIDEKA A. UMEH
CAREGIVER at Serenity Home HealthcareCAREGIVER at Serenity Home Healthcare