Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia McCrady

Milan,IL

Summary

Proven to enhance operational efficiency and customer satisfaction, I bring a robust background in pharmacy and service roles, notably at HyVee Foods. Expert in medication dispensing and insurance billing, I excel in team collaboration and problem-solving, significantly improving workflow and patient care. My dedication to regulatory compliance and exceptional service underpins my professional achievements.

Overview

25
25
years of professional experience

Work History

Non-Certified Pharmacy Technician/Cashier

HyVee Foods
07.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Reviewed and verified customer information and insurance provider information.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Server

Happy Joe's/Rudy's Tacos
11.2018 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Established rapport with regular customers, fostering loyalty through exceptional service.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Promoted a safe working environment by adhering to food safety standards and best practices.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Assistant Bookkeeping Supervisor

Blackhawk Bank & Trust
12.1999 - 07.2023
  • Streamlined bookkeeping processes by implementing efficient organizational systems, reducing errors and improving overall accuracy.
  • Increased productivity of bookkeeping team by providing ongoing training and support on accounting software and best practices.
  • Acted as a trusted resource for employees seeking clarification or guidance on expense reporting policies and procedures.
  • Coordinated with HR department to ensure accurate benefits administration in accordance with employee elections during open enrollment periods.
  • Created user-friendly financial dashboards using advanced Excel functions to provide real-time insights into company performance metrics for stakeholders.
  • Kept bookkeeping operations in full compliance with legal statutes.
  • Ensured compliance with regulatory requirements through meticulous record-keeping and prompt filing of necessary documentation.
  • Cultivated a positive work environment that encouraged teamwork, open communication, and continuous improvement of bookkeeping processes.
  • Performed month-end closing procedures efficiently, ensuring all transactions were properly recorded and reconciled.
  • Assisted in the successful completion of external audits by providing thorough documentation and answering auditor inquiries promptly.
  • Maintained strong vendor relationships, negotiating favorable payment terms and resolving any disputes in a timely manner.
  • Maintained and processed invoices, deposits, and money logs.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Reconciled and corrected issues with financial records.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Interceded between employees during arguments and diffused tense situations.

Education

No Degree - Travel & Tourism/Accounting

American Institute of Commerce
Davenport, IA
06.1991

High School Diploma -

Sherrard Jr/Sr High School
Sherrard, IL
06.1988

Skills

  • Problem-solving skills
  • Insurance Billing
  • HIPAA Regulations
  • Medication Dispensing
  • Filling Prescriptions
  • Team Collaboration
  • Workflow Optimization
  • Pharmacist support
  • Drug storage procedures
  • Patient confidentiality
  • Insurance Verification
  • Drug Classification Knowledge
  • Regulatory Compliance
  • Updating medication histories
  • Drug Inventory Control
  • Dosage Form Preparation
  • Prescription Verification
  • Drug utilization review
  • Pharmacology Expertise
  • Answering customer questions
  • Supply Restocking
  • Healthcare regulations
  • Processing payments
  • Stocking shelves
  • Receiving incoming supplies
  • Medication labels
  • Medicare and Medicaid process
  • Order Verification
  • FDA Drug Safety Guidelines
  • Verifying orders
  • Secure storage of medications
  • Data Entry
  • Attention to Detail
  • Customer Service
  • Prioritization and Organization
  • Cash Register Operations
  • Relationship Building
  • Insurance processing
  • Prescription Filling and Labeling
  • Payment Processing

Timeline

Non-Certified Pharmacy Technician/Cashier

HyVee Foods
07.2023 - Current

Server

Happy Joe's/Rudy's Tacos
11.2018 - Current

Assistant Bookkeeping Supervisor

Blackhawk Bank & Trust
12.1999 - 07.2023

No Degree - Travel & Tourism/Accounting

American Institute of Commerce

High School Diploma -

Sherrard Jr/Sr High School

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Patricia McCrady