PATRICIA MCDONOUGH
Beverly,MA
Summary
Reliable Office and Operations Manager with excellent experience across multiple industries. Known for exceptional communication with employees and clients alike. Dependable team player with effective leadership, problem-solving, and organizational skills. Offering outstanding attention to detail, creativity, and time management.
Overview
9
9
years of professional experience
Work History
Administrative Assistant, Client Operations
Keys to Literacy
06.2024 - 07.2025
- Created and implemented new systems to maximize team productivity.
- Prepared biweekly progress reports for relationship managers and clients.
- Handled and maintained all logistics for monthly conferences attended by directors.
- Maintained primary relationship accountability for clients.
- Inbox triage, served as first point of contact for all new inquiries
Operations Manager
LB Music School
08.2016 - 06.2024
- Managed the staff and calendars of 20 employees.
- Created and implemented S.O.P.s to maximize company efficiency.
- Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.
- Prepared reports to assist business leaders with key decision-making and strategic operational planning.
- Managed billing, invoicing, and scheduling for 300 students.
- Event planning, email marketing.
- Maintained primary relationship accountability for clients to maximize the profitability of client relationships.
- Interviewed, hired, and onboarded new employees.
Education
High School Diploma -
Beverly High School
Beverly06-2011
Some College (No Degree) - Liberal Arts
North Shore Community College
DanversSkills
- Google Workspace
- Salesforce
- Slack
- Calendar management
- Inbox triage
- Billing
- scheduling
- Reports and financial statements
- Travel arrangements
- Special event projects
- Invoice preparation
- Team management
- Hiring
- Onboarding new employees
- Customer relationship management
- Event planning
- Microsoft Office
References
References available upon request.
Timeline
Administrative Assistant, Client Operations
Keys to Literacy
06.2024 - 07.2025
Operations Manager
LB Music School
08.2016 - 06.2024
High School Diploma -
Beverly High School
Some College (No Degree) - Liberal Arts
North Shore Community College
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