Patricia McElroy
Nazareth,PA
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records. Meticulous professional with versatile background in various administrative support functions. Follows office workflow to increase performance levels, maintain files, and records and support teams with various administrative tasks. Outstanding knowledge of MS Office and accounting software. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Oncology Care Coordinator
St. Luke's Health Network
Bethlehem, PA
01.2023 - Current
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Ensured compliance with company policies and procedures related to project management activities.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
Medical Assistant
St Lukes Health Network
Easton, PA
2015 - 2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Organized patient charts before each day's clinic sessions began.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Medical Assistant @ Medical Oncology
St Lukes Health Network
Bethlehem, PA
2012 - 2015
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Administered injections, medications and treatments as directed by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
Education
Some College (No Degree) - Liberal Arts and General Studies
Northampton Area Community College
Bethlehem, PASkills
- Recordkeeping
- Document Management
- Information Collection
- Data retrieval systems
- Patient Scheduling
- Customer Service
- Scheduling and calendar management
- Schedule Management
- Resource Allocation
Accomplishments
- Received several Bravos
Certification
- First Aid/ CPR
Timeline
Oncology Care Coordinator
St. Luke's Health Network
01.2023 - Current
Medical Assistant
St Lukes Health Network
2015 - 2023
Medical Assistant @ Medical Oncology
St Lukes Health Network
2012 - 2015
Some College (No Degree) - Liberal Arts and General Studies
Northampton Area Community College