Patricia McGarry
Potomac,MD
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Executive Assistant
Boston Consulting Group
08.2021 - Current
- Manage and maintain senior leadership's calendars and schedules
- Provide general administrative support for all practice areas and teams, including Federal
- Develop working relationships with clients and internal leadership to facilitate information flow and scheduling
- File and retrieve proposals, letters, reports and other proprietary documents, adding signatures where required
- Research and schedule extensive travel arrangements for senior leaders
- Prepare and obtain all required travel documents as needed for domestic and international travel, to include passports, visas and invitational business letters
- Maintain contacts through Outlook, ClientView and CRM
- Organize meetings and conferences
- Prepare and submit all time and expenses for senior leadership.
Client Solutions Manager
Ovation Travel/Lawyers Travel Group
03.2017 - 03.2020
- Handled account management for 10+ multimillion dollar client travel accounts, across various industries
- Continuously monitored client data, service issues and resolution, sales figures, and vendor performance
- Engaged each client to customize their travel policy, vendor contracts, vendor performance to ensure all corporate travel programs align with customer service policies and contract requirements
- Prepare and provide detailed reports and presentations to tip tier leadership on performance data to support critical decision making
- Meet with clients on a recurring basis to monitor progress, satisfaction and establish strong relationships
- Conducted in person and webinar training to educate clients on new policies, online booking tools, and year over year travel trends
- Worked cross functionally to test, implement and monitor new tools and products for travel technology to meet client's performance goals
- Consistently maintain a 95% or higher client retention rate through responsive customer service, value added product and service offerings and relationship management.
Client Account Services Manager/Senior Travel Counselor
MacNair Travel Management
06.2011 - 02.2017
- Carrie out strategic account management for over 80 corporate travel accounts
- Manage all aspects of implementations for new accounts
- Create training guides for clients to roll out new products, programs and policies
- Address and resolve customer service issues, online booking tool functionality and credit card reconciliation.
Call Center Operations/Account Manager |Senior Travel Counselor
BCD Travel
12.1998 - 04.2010
- Oversaw call center operations for multiple corporate travel accounts, ranging in size from $5M-$15M
- Directly supervising teams up to 35 staff
- Qualified, interviewed, hired and onboarded new staff
- Conducted ongoing staff training to maximize overall performance
- Directed all programmatic components for the travel program inclusive of air, car, rail, hotel, meeting/conference space, travel data analysis and preparing data reports
- Monitor progress of staff to ensure quality and standards compliance
- Created training manuals, trained staff and mentored staff
- Conducted performance counselling, review, payroll, time tracking, hiring/termination and crisis counseling.
Education
Skills
- Executive Schedule Management
- Strategic Planning
- Business Administration
- Office Management
- Expense Reporting
- Administrative Support
- Customer Service
- Meeting planning
- Quality Control
- Travel Coordination
- Meticulous attention to detail
- Strong Problem Solver
- File Organization
- Schedule Management
- Calendar Management
- Resourceful
- Professional and mature
- Executive Support
- Travel Arrangements
Certification
- Certified in Travel and Tourism, Groups/Meetings - ATI Career Institute, Vienna VA
- Associate Degree - Germanna Community College
- Certificates - Essentials of Leadership: Adaptive Leadership/Lawful Hiring & Terminations, Change Management, Equal Employment. Customer Interface: Focusing on Your Customer, Making a Presentation, Marketing Essentials, Persuading Others, Writing for Business. Business Management: Managing Crisis, Performance Management, Delegating, Leading and Motivating.
Timeline
Executive Assistant
Boston Consulting Group
08.2021 - Current
Client Solutions Manager
Ovation Travel/Lawyers Travel Group
03.2017 - 03.2020
Client Account Services Manager/Senior Travel Counselor
MacNair Travel Management
06.2011 - 02.2017
Call Center Operations/Account Manager |Senior Travel Counselor
BCD Travel
12.1998 - 04.2010
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