Summary
Overview
Work History
Education
Skills
Timeline
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Patricia McGill

Brooklyn,NY

Summary

Dynamic professional with a proven track record at Staples, excelling in customer service and team leadership. Enhanced customer satisfaction through effective complaint resolution and improved cash handling accuracy. Skilled in decision-making and goal setting, fostering a positive work environment while mentoring junior staff for professional growth.

Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.

Overview

31
31
years of professional experience

Work History

Manager

Staples
02.2015 - 01.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Assistant Manager

Staples
01.2006 - 03.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Data Entry Processor

Royal Alliance Assoc
04.1999 - 03.2005
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.
  • Obtained scanned records and uploaded into database.
  • Sorted documents and maintained organized filing process.
  • Managed a database of client information, ensuring accurate record-keeping and efficient retrieval when necessary.
  • Provide assistance as necessary for back up coverage

Sales Associate

Kinkos
12.1990 - 03.1998
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

High School Diploma -

Susan Wagner
Staten Island, NY
01-1987

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Goal setting
  • Consulting

Timeline

Manager

Staples
02.2015 - 01.2022

Assistant Manager

Staples
01.2006 - 03.2015

Data Entry Processor

Royal Alliance Assoc
04.1999 - 03.2005

Sales Associate

Kinkos
12.1990 - 03.1998

High School Diploma -

Susan Wagner

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Patricia McGill