Patricia McKenzie

· Directed professional trades on construction of numerous residential housing re-construction projects

· Applied project leadership / management experience

Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.

• Remote
• Developed WBS and MS Project schedule with resource assignments, dependencies, milestones and critical path for CDK in response to state RFP stated requirements delivered in 2 weeks on 4-week Contract
• Communicated project plans and progress to key stakeholders and project contributors.

• Remote
• Provided excellent customer service in call center via telephone, email, and web chat, for technical support of personal computers for parents and students attending Connections Academy
• Assisted customers in identifying issues and explained solutions to restore service and functionality
• Applied excellent listening and communication skills
• Self-motivated, with strong sense of personal responsibility
• Organized and detail-oriented with strong work ethic

• Successfully drove business and IT teams in high-profile business critical projects to merge systems across legacy and M&A-acquired PACE Centers including Data Migration of Finance, HR, Operations, Sales, and IT
• Coordinated cross-functional teams to determine timely delivery and compliance of project requirements
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts

• Led teams in enterprise integration projects in, upgrading acquired video networks to align with Spectrum Guide launch, number one business priority with $200M budget for 3-year program completed in 2 years, by continuous Integration and Delivery through ISP, Build, DOCSIS, Billing, Supply Chain, QAM, and DAC
• Partnered with project team members to identify and quickly address problems

• Remote
• Led teams in enterprise integration projects in, including Data Migration from legacy data warehouse systems to AWS cloud systems
• Updated customers and senior leaders on progress and roadblocks
• Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities
• Established and managed change management processes to fulfill successful project transitions

• Supported global on-shore and off-shore teams building and implementing next-generation WU IAM system and Data Migration of 600 applications in use by 2500 personnel
• Demonstrated excellence in interpersonal/people skills
• Maintained schedules to meet key milestones at every project phase.
• Partnered with project team members to identify and quickly address problems.
• Communicated project plans and progress to key stakeholders and project contributors.
• Established and managed change management processes to fulfill successful project transitions.
• Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
• Monitored project progress, identified risks and implemented corrective measures to acquire success
• Crafted and maintained project plans and schedules to meet organizational objectives.

• Drove 6-8 development teams of 5-9 offshore and onshore members concurrently delivering a > 30M Project Portfolio within formalized DevOps Practices as defined by the Project Management Office (PMO) directing an average of 12 projects each quarter through all SDLC phases Initiation, Definition, Design, Build, Test, Deploy, integrating application deliverables to meet numerous program commitments
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Provided detailed project status updates to stakeholders and executive management.
• Developed and implemented strategic project plans to meet business objectives.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.