Patricia McQueen
Tulare,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
HT Staffing Llc
Blythe, CA
12.2021 - 07.2024
- Ensured compliance with industry regulations and company policies.
- Recruited and hired qualified candidates to fill open positions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
Dispatcher/Delivery Driver
HT Staffing Llc
Coalinga, CA
01.2020 - 12.2021
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Prepared daily work and run schedules.
- Ensured compliance with safety regulations and company policies.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Provided timely updates to customers regarding their orders or requests.
- Investigated and resolved customer and vendor issues to retain business.
- Received or prepared work orders.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Maintained accurate records of goods delivered and collected payments as required.
- Contacted customers prior to delivery to coordinate delivery times.
Inventory Control Lead
HT Staffing Llc
Coalinga, CA
10.2018 - 01.2020
- Participated in physical inventory counts to keep information accurate and current.
- Performed scheduled inventory counts and supply audits.
- Ensured compliance with company policies and government regulations related to inventory management.
- Performed inventory cycle counting and identified discrepancies.
Education
Associate of Science - Aviation Maintenance
San Joaquin Valley College
Fresno, CA08-2001
Skills
- Marketing
- Staff training and development
- Regulatory compliance
- Team leadership
- Expense tracking
- Vendor management
- Shift scheduling
- Key performance indicators
- Customer service
- Decision-making
- Bank deposit preparation
- Cash drawer balancing
- Cash handling accuracy
Certification
FAA Airframe & Powerplant License
Accomplishments
Veteran-RM3/Telecommunications Specialist US Coast Guard 1988-1991
Timeline
Manager
HT Staffing Llc
12.2021 - 07.2024
Dispatcher/Delivery Driver
HT Staffing Llc
01.2020 - 12.2021
Inventory Control Lead
HT Staffing Llc
10.2018 - 01.2020
Associate of Science - Aviation Maintenance
San Joaquin Valley College