Patricia McTaggart
Hudson
Summary
Dispatcher, Trainer, Lead Driver with a proven track record at Commonwealth Logistics, excelling in package handling and GPS navigation. Recognized for exceptional problem-solving and teamwork, consistently achieving on-time deliveries while maintaining high customer satisfaction. A dependable leader with a valid driver's license and DOT certification, committed to fostering a positive work environment. Multiple driver of the month acknowledgement from both DSP and Amazon and Driver of the Year award.
Overview
15
15
years of professional experience
Work History
Lead Delivery Associate
Commonwealth Logisics
12.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
- Streamlined package handling by organizing parcels for efficient loading and unloading.
- Completed on-time deliveries by choosing best and most efficient routes.
- Conducted thorough pre-trip inspections on assigned vehicles daily, identifying any repair needs immediately.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed safety procedures and regulations to protect packages and vehicles.
- Dispatched and supported tem members with any issues they may run into.
- Trained and developed team members on procedures,delivery techniques, safety, and scoring.
Office Manager
Lakes Region Epoxy
06.2023 - 08.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Childcare Provider
Self Employed
09.2010 - 11.2019
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Provided transportation to and from school and activities.
- Logged information regarding naps, feedings, and any medications administered.
Education
High School Diploma -
North Reading High School
North Reading, MANorthern Essex Community College
Haverhill, MASkills
- Loading and unloading
- Package handling
- GPS navigation
- Deadline adherence
- Problem-solving
- Teamwork and collaboration
- Valid Driver's license
- Dependable and reliable
- Dispatch communication
- DOT Certification
- cargo and step van driver
Timeline
Office Manager
Lakes Region Epoxy
06.2023 - 08.2024
Lead Delivery Associate
Commonwealth Logisics
12.2020 - Current
Childcare Provider
Self Employed
09.2010 - 11.2019
High School Diploma -
North Reading High School
Northern Essex Community College
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