Patricia Mergen
Deerfield,WI
Summary
Accomplished Office Manager at Mergen Plumbing LLC, adept in streamlining operations and enhancing customer satisfaction. Excelled in quality assurance at MPI, improving team performance through expert training. Skilled in organizational strategies and conflict resolution, demonstrating leadership and meticulous attention to detail. Highly organized, relatable, and motivated employee with desire to take on new challenges. Strong work ethic. Adaptability and interpersonal skills with a team-oriented mentality. Adept at multitasking and time management abilities. Working effectively unsupervised and quickly mastering new skills. Knowledgeable [Desired Position] with solid background in Quality Assurance and Quality Control. Successfully monitored and improved product quality, contributing to enhanced reliability and customer satisfaction. Demonstrated expertise in identifying defects and implementing corrective actions while maintaining compliance with industry standards.
Overview
20
20
years of professional experience
Work History
Office Manager
Mergen Plumbing LLC
05.2000 - 11.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records of customers.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory and plumbing material orders and delivery to jobsites.
- Prepared customer proposals with itemized fixture lists to customers satisfaction.
- Maintained professional demeanor when helping customers choose their plumbing fixtures for their new homes, and addressing any problems.
Inspector in Quality Assurance and Quality Control
MPI
09.2010 - 10.2012
- Exceeded productivity goals by efficiently prioritizing tasks based on deadlines while maintaining strict attention to detail during inspections.
- Conducted visual and dimensional inspections of production parts to ensure conformance with customer specifications.
- Monitored manufacturing processes for compliance with quality standards.
- Performed in-process inspections on components, assemblies, and products using precision measuring instruments.
- Oversaw proper tagging and identification of parts and components.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database
Inspector in Quality Assurance and Quality Control
MPI
08.1998 - 03.2000
- Same as above employment with same company
Home Daycare Provider
Self-employeed
03.2001 - 08.2010
Education
High School Diploma -
Boscobel High School
Boscobel WI05.1979
Skills
- Self directed leadership and development education through reading, seminars and meetings and applying information on conflict Resolution, Leadership, Teamwork, and Communication
- Personal landscaping, Organic gardening, Flower and Hosta grower
- Woodworking, flower drying, crafting, sewing cooking, baking and cake decorating
Timeline
Inspector in Quality Assurance and Quality Control
MPI
09.2010 - 10.2012
Home Daycare Provider
Self-employeed
03.2001 - 08.2010
Office Manager
Mergen Plumbing LLC
05.2000 - 11.2018
Inspector in Quality Assurance and Quality Control
MPI
08.1998 - 03.2000
High School Diploma -
Boscobel High School
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