Patricia Merliss
Summary
Motivated and detail-oriented professional transitioning into Information Technology, currently pursuing IT certification to formalize technical knowledge. Proven experience in security monitoring, data systems, client support, and administrative coordination. Brings strong problem-solving abilities, communication skills, and a proactive approach to system troubleshooting and user assistance. Eager to contribute to a technical support or help desk role in a collaborative IT environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer and Concierge
Ildon Security
01.2023 - Current
- I am a Security Guard with a comprehensive understanding of surveillance system and public safety protocols, eager to bring my dedication and proactive approach to monitoring activities and preventing incidents in a dynamic security environment.
- Security Guard & Concierges
- Greeting Tenants and Guest, answering various questions about the tenants and building.
- Working closely with the building manager, engineers and contractors
- Monitoring elevators to make sure they are in working order
- Monitoring surveillance Cameras and equipment
- Escorting potential tenants through vacant suites
- Working with contractors in various stages of the building.
- Inspecting buildings, equipment and access points
- Authorize entrance of people and vehicles
- Ensure the security, safety and well-being of all personnel and visitors
- Report any suspicious behaviors and happenings to supervisors
- Respond to alarms and suspicious noises and react in a timely manner
- Writing incidents reports on various incidents that have happened on the property
- Adhere to all company services and operating standards
Talent Acquisition Scout
High Profile
08.2021 - 08.2022
- High volume Recruitment for overnight merchandising projects for Wal Mart. Primarily work in and HR environment for contacting and screening potential applicants to staff our store locations' needs. Working with various departments and programs to achieve our goals, sourcing candidates through indeed and other job boards.
- Insert data into various data bases and spreadsheet.
- Received monthly bonuses for hitting our goal.
- Ran backgrounds check and review results
Server / Catering Specialist
Olive Garden
09.2019 - 04.2022
- Achieve customer satisfaction by delivering exceptional experience and meeting customers' expectations. Organize orders in efficient manner to streamline ordering process and grow bottom line profit. Possess knowledge of products offered to sell and up-sell to visitors. Satisfy customers' craving by timely delivery of orders.
- Maximized business success and profitability through offsite marketing.
- Fulfill high demand of food delivery by receiving customers' orders and ensure accurate and on-time delivery.
Owner
Absolute Home
06.2017 - 08.2018
- Determined business needs and acquired legal documentation such as DBA and sales tax ID. Procured and managed supplies and office equipment while ensuring quality. Performed onboarding of new high-performing employees, including mentoring, encouraging, and performance evaluation. Built and maintained client base; developed schedules for clients after verification. Kept precise record of Accounts Payable and Receivable leveraging QuickBooks.
- Successfully devised and implemented business plan to optimized business growth.
- Established and strategically grew company by creating marketing strategies and targeting right audience while focusing on corporate goals.
- Oversaw 50 clients, fostered relationships, and provided best customer services, maximizing clients' retention, and building good image.
Reconciliation Specialist / AEP Commission
Blue Cross Blue Shield
09.2015 - 01.2017
- Researched and entered information in database for ‘Further Review' project. Screened credentials and demographic accuracy through data processing systems such as Seibel, Facets, and PCU. Retrieved several reports from databases to identify error type and take corrective action accordingly. Guaranteed compliance with regulatory requirements of Insurance Departments and CMS guidelines by reviewing MAPD/PDP credentials for the sub-agents and producers. Confirmed producers' eligibility by checking license as liaison amongst Commission Specialist and Producer Licensing Department.
- Grew $1.2M in commissions to be paid out to insurance agents by spearheading multiple projects.
- Received positive feedback from manager due to delivering exceptional results.
Associates Provider Installation Specialist
United Health Care
03.2012 - 01.2015
- Coordinated with providers to acquire pertinent information required for Medicaid Disclosure Form and completing contracts. Addressed solution to non-standard requests. Achieved targeted objectives through strategic planning, work prioritization, and timely completion of tasks. Completed common goals by coordinating with team members. Held accountability for disclosures of ownership, control interest statements, and attestations. Tracked, filed, and routed source documents; recovered missing data through source document. Answered email and phone queries regarding data. Analyzed error reports, diagnosed issues, and completed corrections. Supervised data requests by placing and correcting entries in databases and computer applications.
- Received compensation and highest pay due to excellent performance and dedication towards job.
- Garnered positive feedback for providing exception customer service.
Education
High School Diploma -
Bryan Adams
Dallas, TxSkills
- Operating Systems: Windows 10/11, macOS
- Software & Tools: AutoCAD, QuickBooks, MS Office 365, Citrix, Cisco, Oracle, PeopleSoft, Facets
- General IT Skills: Troubleshooting, User Support, Surveillance Monitoring, Documentation, Data Entry
- General security: CCTV monitoring
Certification
AutoCAD Certified, 2021
Administration
- Instrumental in providing administration support and driving operational excellence.
- Expertise in streamlining overall business operations.
Customer Service
- Expert in achieving customer satisfaction by meeting demands and resolving issues.
- Known for optimizing client base by cultivating and maintaining strong relationships.
Key Skills
- Quickly grasp and learn new procedures, programs, and technologies.
- Possess strong communication, negotiation, and problem-solving skills.
Timeline
Security Officer and Concierge
Ildon Security
01.2023 - Current
Talent Acquisition Scout
High Profile
08.2021 - 08.2022
Server / Catering Specialist
Olive Garden
09.2019 - 04.2022
Owner
Absolute Home
06.2017 - 08.2018
Reconciliation Specialist / AEP Commission
Blue Cross Blue Shield
09.2015 - 01.2017
Associates Provider Installation Specialist
United Health Care
03.2012 - 01.2015
High School Diploma -
Bryan Adams
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