Patricia Miller

• Compiled and tracked outstanding balances owed to medical facilities.
• Processed billing calls and answered questions from patients and third-party carriers.
• Corrected, completed and processed claims for multiple payer codes.
• Processed online and paper appeal submissions and refund requests.
• Assisted in reconciling deposit and patient collections.
• Logged charges and payments within ChiroFusion.
• Handled account payments and provided information regarding outstanding balances.
• Responded to customer concerns and questions on daily basis.
• Monitored outstanding invoices and performed collections duties.
• Executed billing tasks and recorded information in company databases.
• Used data entry skills to accurately document and input statements.
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
• Managed invoicing and payment processing operations.
• Generated financial statements and reports detailing accounts receivable status
• Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
• Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
• Created improved filing system to maintain secure client data.
• Verified accuracy of accounts payable payments, resulting in 85% reduction in payment errors and check reissues.
• Inserted mail with manual methods and automated equipment for optimal efficiency.
• Disbursed petty cash by recording entries and verifying documentation.
• Reconciled past due accounts achieving 95% reduction in outstanding invoices.
• Received and sorted mail, prepared packages for delivery and scanned documents.
• Collected data to complete detailed financial reports for stakeholders and management.
• Trained and mentored managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
• Promoted consistent accuracy of billing information by reconciling multiple accounts monthly.
• Kept vendor files accurate and up-to-date to expedite payment processing.
• Generated accounts payable reports for management review to aid in financial and business decision making.
• Processed vendor and supplier payments on weekly basis.
• Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
• Verified vendor accounts by reconciling monthly statements and related transactions.
• Performed chiropractic, acupuncture and insurance filing every day.
• Improved accounts payable processes and achieved 90% reduction in late fees.
• Compiled and tracked outstanding balances owed to medical facilities
• Corrected, completed and processed claims for multiple payer codes
• Processed billing calls and answered questions from patients and third-party carriers
• Assisted in reconciling deposit and patient collections
• Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals
• Used data entry skills to accurately document and input statements
• Handled account payments and provided information regarding outstanding balances
• Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
• Kept vendor files accurate and up-to-date to expedite payment processing
• Monitored outstanding invoices and performed collections duties
• Responded to customer concerns and questions on daily basis

• Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
• Organized paperwork such as charts and reports for office and patient needs.
• Maintained current and accurate medical records for patients.
• Conducted insurance verification and preauthorization's and managed patient charts.
• Verified insurance coverage to prepare for upcoming patient appointments.
• Supported office staff and operational requirements with administrative tasks.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Enhanced office productivity by handling high volume of callers per day.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Coordinated customer service, patient scheduling and billing.
• Carried out front office duties utilizing data entry skills in framework of medical database.
• Located, checked in and pulled medical records for patient appointments and incomplete charts.
• Developed and managed accurate and confidential patient records.
• Converted paper charts into digital files and uploaded to EMR system.
• Organized patient files and streamlined operations to improve efficiency.
• Completed billing and coding duties to handle submitted claims.
• Provided educational documents and pamphlets to patients.
• Communicated with patients regarding payments on outstanding accounts.
• Completed and filed financial documentation for accounting purposes.
• Contacted patients regarding unpaid and underpaid accounts to resolve issues.
• Prepared and maintained accurate digital health records for patients.
• Advocated for patients through conversations with insurance representatives.
• Prioritized incoming patients by degree of injury or illness.
• Supported providers in outpatient medical office through coordinating administrative operations.
• Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.
• Improved timely payment of bills by developing flexible payment plans for patients.
• Audited customer files to verify medical necessity and satisfaction of coverage criteria.
• Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
• Managed financial documentations such as expense reports and invoices.
• Researched medical and legal issues to support ongoing cases regarding personal injury and workman's compensation.

Assisted Veterinarian Tech with data entry while in surgery.

• Managed incoming customer calls.
• Managed Technician Service Calls.
• Created and mailed customer invoices.
• Managed customer and insurance payments.
• Managed 20 customer and technician calls per day.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Collected and authorized payments of guests.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Maintained cash drawer of $500.00 or more per shift.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Greeted over several patients per day.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Used POS system to enter orders, process payments and issue receipts.
• Monitored self-checkout systems and provided assistance or intervention where required.