Patricia Miller

Summary

Medical Lead with 15 plus years of experience in Manager/Administrative position. Highly motivated well-spoken. Outstanding phone and email communication skills. Versed in HIPAA and patient privacy regulations. Communicates well with other practices and offices to coordinate medical records and referrals. Proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

years of professional experience

Work History

Optical Manager

Advanced Family Eye Care

Plainfield, United States

06.2019 - Current

Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
Managed check-in and check-out procedures, verified patient information and submitted lens orders.
Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
Explained prescriptions, optical terminology, and products to customers.
Increased patient satisfaction scores by [60] % within [3yrs] .

Administrative Manager

Girgis & Associates ENT / Plastic Surgery

Hinsdale, IL

06.2006 - 06.2019

On Boarding/hiring and training of front desk staff, providing direct supervision, ongoing staff development and continuing education to employees, while establishing workflow processes.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability. Communicating with patients, ensuring that medical information was kept private.
Managed Master EHR program calendar and registration system of 10 plus Physicians. Scheduling providers based on optimal patient loads and clinician availability of complex procedures.
Oversaw all ordering of pharmacy supplies and kept check on inventory levels.
Used strong leadership strategies to promote exceptional patient service and create a positive environment for employees, patient's and clients.
Running beginning and end of day reports. check-in, check-out. Verification of demographic and health history along with pulling/coding insurance benefits and processing payment for billing. Keeping information current.
Managed multi-line phone system and pleasantly greeted patients.
Completed patient referrals to other medical specialists.
Responded to correspondence from insurance companies to verify patient's coverage.
Ran Monthly meeting with physicians and staff.

Pediatric Coordinator

Rush Copley Hospital

Aurora, IL

04.2002 - 03.2003

Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Communicated with patients, ensuring that medical information was kept private.
Direct day-to-day administrative and operational functions for the departments.
Ordered all pharmacy supplies and kept check on inventory levels.
Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Took patient's vitals , height and weight

Education

Associate of Applied Business - Business Management

DeVry University

Lombard, IL

CDA Certificate - Early Childhood Education

Waubonsee Community College

Sugar Grove, IL

Skills

Invoice Preparation
Employee Recruitment and Hiring
Operating Plans Development
Employee Performance Evaluations
Employee Work Scheduling
Entering Patient Data

Employee Training Program
Team Meeting Management
Front Office Operations
Patient Flow
Electronic Charting
Administrative Staff Supervision

Timeline