Patricia Miller
Belmont,NC
Summary
Seasoned Director of Operations with excellent skills in managing conflict and prioritizing tasks. Adept at building and strengthening relationships with internal and external stakeholders. Strong networker and motivational leader offering 35 years of experience in Healthcare Administration.
Overview
36
36
years of professional experience
Work History
Director of Physician Services
Medical Practice Partner
04.2022 - 06.2023
- Managed team for Billing and Coding for physician practices in Florida, Colorado, Maryland, and Georgia
- Managed all our accounts, monthly meetings with practices, monthly reports, and liaison for practices
- Company went out of business.
Clinic Director
Atrium Healthcare
07.2016 - 04.2022
- Clinic Director for Neurology Division with 7 locations, 25 Providers, and 60 teammates
- Partnered with the physician co-leader, leadership team, and various support departments to create practice environment and operations to drive progress and achieve goals in the areas of financial performance, revenue cycle management, patient satisfaction, telephony performance, employee engagement, provider satisfaction, quality of care, Care Coordination, patient, and teammate safety, EMR Meaningful Use, e-Health, and other initiatives
- Analyzed data to continually enhance performance, positively effective clinical outcomes, and patient satisfaction
- Improved utilization of resources and maintaining practice efficiency while seeking to minimize operational costs
- Promote the financial viability and accomplishment of financial goals of the practice by effectively managing billing, collections, and budget processes.
Clinic Director
Atrium Healthcare
10.2010 - 07.2016
- Clinic Director for Family Practice, Internal Medicine, and Endocrinology offices – 4 locations, 11 Providers and 40 teammates
- Partnered with the physician co-leader, leadership team, and various support departments to create practice environment and operations to drive progress and achieve goals in the areas of financial performance, revenue cycle management, patient satisfaction, telephony performance, employee engagement, provider satisfaction, quality of care, Care Coordination, patient, and teammate safety, EMR Meaningful Use, e-Health, and other initiatives
- Analyzed data to continually enhance performance, positively effective clinical outcomes, and patient satisfaction
- Improved utilization of resources and maintaining practice efficiency while seeking to minimize operational costs
- Promote the financial viability and accomplishment of financial goals of the practice by effectively managing billing, collections, and budget processes.
Clinic Director
Atrium Healthcare
10.1994 - 10.2010
- Clinic Director for Cardiology Division with 5 locations, 20 Providers and 50 teammates
- Partnered with the physician co-leader, leadership team, and various support departments to create practice environment and operations to drive progress and achieve goals in the areas of financial performance, revenue cycle management, patient satisfaction, telephony performance, employee engagement, provider satisfaction, quality of care, Care Coordination, patient, and teammate safety, EMR Meaningful Use, e-Health, and other initiatives
- Analyzed data to continually enhance performance, positively effective clinical outcomes, and patient satisfaction
- Improved utilization of resources and maintaining practice efficiency while seeking to minimize operational costs
- Promote the financial viability and accomplishment of financial goals of the practice by effectively managing billing, collections, and budget processes.
Owner
Miller Transcription Service
05.1993 - 10.1994
- Operated a home transcription service to be able to stay at home with my son.
Office Coordinator
Metrolina Neurological Associates
01.1990 - 05.1993
- Managed a regional office with two physicians
- Oversee and perform daily operations of the office, which included answering phones, scheduling, billing, collections, transcription, authorizations, assist the physicians with patients, office reports, liaison with local hospital, and fill in at primary office as needed.
Executive Assistant
The Rehab Center
12.1988 - 01.1990
- Responsibilities included answering phones, transcription, billing, collections, scheduling appointments, authorizations, and processed insurance claims.
Executive Assistant
Nalle Clinic – Clinical Research Dept.
04.1987 - 12.1988
- Responsibilities included answering phones, transcription, assisting 15 employees, assisted department manager with reports, meetings, and clinical trials.
Education
Associates Degree of Applied Science – Medical -
Central Piedmont Community College
12.1986
High School Diploma -
Harding High School
06.1984
Skills
- Strategic Planning
- Talent Recruitment
- Verbal and Written Communications
- Financial Administration
- Administrative Management
- Customer Relationship Building
- Company Processes and Procedures
- Creative and Critical Thinking
Accomplishments
- 07/01/06, Employee Satisfaction Survey – scored 94%.
- 10/01/06, Gateway Academy for Leadership Excellence – Carolinas Healthcare System.
- 01/01/07, “Practice Excellence” Award – Recognized for Superior Customer Service in 2006. Excellent Patient Satisfaction Scores every quarter in 2006.
- 01/01/09, Tier 1 for Employee Engagement Survey
Affiliations
North Carolina Medical Group Managers Association (NCMGM), 01/01/04, 12/31/15
References
References Upon Request
Timeline
Director of Physician Services
Medical Practice Partner
04.2022 - 06.2023
Clinic Director
Atrium Healthcare
07.2016 - 04.2022
Clinic Director
Atrium Healthcare
10.2010 - 07.2016
Clinic Director
Atrium Healthcare
10.1994 - 10.2010
Owner
Miller Transcription Service
05.1993 - 10.1994
Office Coordinator
Metrolina Neurological Associates
01.1990 - 05.1993
Executive Assistant
The Rehab Center
12.1988 - 01.1990
Executive Assistant
Nalle Clinic – Clinical Research Dept.
04.1987 - 12.1988
Associates Degree of Applied Science – Medical -
Central Piedmont Community College
High School Diploma -
Harding High School
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