Patricia Miller
Bear,Delaware
Summary
Prior to working in the human service field, I have over twenty years of work experience in accounting and finance. Driven by a results-focused approach, I enhanced patient recovery rates at Conexiocare by adeptly applying clinical documentation and motivational interviewing techniques. My background in coordinating care and fostering strong community and family ties showcases my hard and soft skills, leading to significant improvements in client outcomes and engagement. Resourceful counseling professional with experience in providing individual and group support to help clients suffering from substance abuse issues. Skilled in developing and implementing treatment plans, conducting assessments and providing referrals to external resources. Committed to advocating for client rights and helping build positive coping skills.
Overview
6
6
years of professional experience
Work History
Substance Abuse Specialist
Conexiocare
10.2023 - Current
- Enhanced patient recovery rates through continuous evaluation and adjustment of care strategies.
- Facilitated family involvement in the recovery process, promoting understanding and healthy communication patterns.
- Assisted clients in building life skills such as problem-solving, decision-making, and stress management to promote lasting change.
- Coordinated with community resources to ensure continuity of care and access to supportive services for clients posttreatment.
- Increased patient engagement by developing rapport and trust through empathetic communication.
- Maintained accurate documentation of client progress, contributing to improved treatment outcomes.
Senior Service Coordinator
Campbellstone Senior Living Facility
11.2021 - 10.2023
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Led informative community events to educate potential residents about senior living options and services.
- Developed strong relationships with residents and families, ensuring open communication and trust.
- Established strong partnerships with local healthcare organizations to ensure seamless coordination of services for residents in need of medical attention or specialized care.
- Facilitated smooth transitions for new residents moving into the community, minimizing stress during the process.
- Served as a liaison between residents, families, and healthcare providers to address concerns or issues promptly.
Senior Credit Analyst
S.P. Richards
11.2018 - 10.2020
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Performed credit reviews on corporations to assess financial conditions.
- Complied with internal controls and government regulations.
- Improved understanding of financial statements, which helped in assessing risk.
- Gathered loan documentation for underwriting.
- Placed customer accounts on hold due to past due payments.
- Offered insight to upper management regarding credit decisions.
- Leveraged strong communication skills during negotiations with clients leading to successful deal closures in line with internal risk guidelines.
Court Appointed Special Advocate- Volunteer
Paulding County Courts
01.2019 - 12.2019
- Advocated for the best interests of children during mediation sessions, working collaboratively with other professionals toward successful case resolutions.
- Monitored child welfare cases closely to identify potential risks or areas needing additional support.
- Promoted child well-being through regular visitations ensuring their physical, mental, educational, and emotional needs were met.
- Conducted interviews with parents, foster parents, school officials, and other individuals to better understand client's needs.
Education
Associate of Arts - Addiction Studies
Eastern University
Wayne, PA05.2014
Skills
Medication-Assisted Treatment
Clinical Documentation
Relapse Prevention
Dual Diagnosis Treatment
Motivational Interviewing
Client Confidentiality
Recovery planning
Individual Counseling
Group Therapy
Support Group Facilitation
Timeline
Substance Abuse Specialist
Conexiocare
10.2023 - Current
Senior Service Coordinator
Campbellstone Senior Living Facility
11.2021 - 10.2023
Court Appointed Special Advocate- Volunteer
Paulding County Courts
01.2019 - 12.2019
Senior Credit Analyst
S.P. Richards
11.2018 - 10.2020
Associate of Arts - Addiction Studies
Eastern University