Patricia Millner
Augusta,GA
Summary
Adept at problem-solving and with a keen attention to detail, I leveraged my mechanical aptitude and adaptability to enhance safety protocols and efficiency at Proctor & Gamble, P&G. My experience as a Health Insurance Agent at Plymouth Health honed my customer service skills, enabling me to empower clients with informed decisions.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Technician
Proctor & Gamble, P&G
05.2020 - 08.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
- Tested systems, noting issues and completing preventive maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Health Insurance Agent
Plymouth Health
06.2018 - 06.2019
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
Education
Associate of Science - Business Accountancy
Massasoit Community College
Brockton, MA09-2005
Skills
- Attention to detail
- Problem-solving aptitude
- Sales techniques
- Customer service
- Health insurance
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Troubleshooting
- Time management
- Mechanical Knowledge
- Equipment maintenance
- Work Planning and Prioritization
- Organizational skills
- Adaptability and flexibility
- Safety Equipment
- Data entry
- Mechanical aptitude
Safety Champion P&G
In 2023 working at Proctor & Gamble I identified extreme machine safety risks. These risks were analyzed and safety measures were added to protect fellow coworkers from possible injury. In addition, I devised a chain of command method of identifying, solving, and finally following up on serious risks to be solved swiftly in order to protect coworkers and the company from harm.
Timeline
Technician
Proctor & Gamble, P&G
05.2020 - 08.2024
Health Insurance Agent
Plymouth Health
06.2018 - 06.2019
Associate of Science - Business Accountancy
Massasoit Community College
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