Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patricia Mills

Phoenix

Summary

Dynamic Supply Chain Development professional with a proven track record at Discount Tire, excelling in strategy alignment and complex problem resolution. Spearheaded cross-functional teams to enhance operational efficiency, achieving significant value realization. Adept in business architecture and project coordination, fostering collaboration and driving impactful results in high-stakes environments.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Supply Chain Development, Assistant Manager

Discount Tire
04.2020 - Current
  • Manage a cross-functional team of Portfolio Specialists, Business Analysts, and agile methodology experts.
  • Responsible for the oversight of Product Business Segment Portfolio governance from Idea Management, Business Case Development, Prioritization, Implementation, and Value Realization
  • Strategically align and maintain Department and Segment Roadmaps supporting multi-million value plans. Areas of focus include Merchandising, Supply Chain, and Vendor Relationship Management.
  • Standardized Business Analyst Project Framework and IT Project Collaboration through Waterfall and Agile SDLC.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Coach and facilitate workshops focused on process improvement, root cause analysis, and business case development.
  • Provide technology consulting / expertise for Supply Chain systems, vendor integrations, and order management solutions,
  • Develop and execute Request for Quote / Request for Proposal to facilitate software selection
  • Developed and implemented strategic plans to optimize resource allocation and improve productivity.
  • Lead cross-functional teams to enhance operational efficiency and drive project success.
  • Analyzed performance metrics, identifying trends to inform decision-making and strategy adjustments.
  • Streamlined processes, resulting in reduced turnaround times for project deliverables.
  • Collaborated with stakeholders to align project objectives with organizational goals, enhancing overall impact.
  • Conduct training sessions to elevate team capabilities and improve operational execution standards.
  • Implement continuous improvement initiatives to streamline people, process and technology workflow.

Business Relationship Manager

Discount Tire
04.2014 - 04.2020
  • Served as a liaison to Executive Management, Business Segments; Department Management, and other stakeholders involved in project initiatives across the enterprise.
  • Supported and consulted Segment Leader in the strategic direction and implementation of business and technology plans and objectives.
  • Assisted Segment Leader to define and communicate needs and requirements (Business and Technical) that enable and enhance business performance.
  • Developed and maintained a 3-5 year capability roadmap focused on world class best practice and value realization.
  • Facilitated communication between business and technical teams to streamline project execution.
  • Acted as Project Lead for several segment programs: Distributed Order Management, New Distribution Center opening, Article Lifecycle and PIM Implementation.
  • Collaborated with all Business Segment Leaders and peers to prioritize initiatives; worked closely with the Project Management Office (PM0)
  • Created and maintained a clear, prioritize Business Segment portfolio of project in conjunction with other BRMs.
  • Developed and presented Return on Investments, Business Case proposals, Cost/Benefit Analysis, and Technology proposals with support from Business Leadership .
  • Coordinated Discovery, scope, estimates, and business case development for new engagements.

IT Process Owner

Discount Tire
11.2006 - 04.2014
  • Led cross-functional teams to streamline process workflows and enhance operational efficiency.
  • Developed and implemented process improvement initiatives, resulting in enhanced service delivery.
  • Analyzed key performance indicators to identify areas for operational enhancement and cost reduction.
  • Collaborated with Segment Leadership to build multi-year project roadmap.
  • Educated business partners on IT Technologies, capabilities, methods and processes, and products.
  • Executed contract review and negotiation processes
  • Communicated strategy, objectives, and priority to IT release planning
  • Acted as project lead for SAP ECC implementation. Led team responsible for vendor integration testing (EDI)

Business Systems Analyst II

Discount Tire
03.2005 - 11.2006
  • Analyzed business requirements to develop effective solutions, enhancing system efficiency and user satisfaction.
  • Designed and implemented process improvements, streamlining workflows and reducing operational bottlenecks.
  • Led user acceptance testing initiatives, ensuring systems met functional specifications before deployment.
  • Developed and maintained documentation for system processes, facilitating knowledge transfer among team members.
  • Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
  • Provided technical support for Point of Sale and Supply Chain Applications, and supplier integrations.
  • Implementation best practice procure-to-pay integrations with strategic suppliers.
  • Led requirements gathering sessions to align project scope with stakeholder expectations.
  • Developed and maintained comprehensive requirement documentation for multiple projects.
  • Collaborated with cross-functional teams to ensure seamless integration of requirements into project plans.

Faculty Development Admistrator - IT College

University of Phoenix Online
09.2004 - 03.2005
  • Managed faculty academic affairs for the IT College
  • Monitored compliance with university policies, ensuring adherence to regulations and best practices.
  • Led training sessions for faculty on educational software tools.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.

Sales Executive and System Trainer

Multi-System, Inc
05.1996 - 09.2004
  • Developed and maintained strong client relationships across hospitality industry to drive sales growth and customer loyalty.
  • Conducted Property Management and Point of Sale product demonstrations to large and small audiences to entice new business clients.
  • Collaborated with cross-functional teams to optimize sales strategies and improve customer satisfaction.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Traveled domestically training and installing Property Management and Point of Sale Systems into hotels and restaurants.

Education

Computer Information Systems

Western International University
Phoenix, AZ
01-2003

Bachelor of Science - Hospitality Management

Johnson & Wales University
Providence, RI
01-1993

Skills

  • Complex problem resolution
  • Strategy Alignment
  • Project Team coordination
  • Value Plan to Realization
  • Business Architecture

Certification

Business Relationship Management Professional, BRMP

Certified Business Relationship Manager, CBRM

Timeline

Supply Chain Development, Assistant Manager

Discount Tire
04.2020 - Current

Business Relationship Manager

Discount Tire
04.2014 - 04.2020

IT Process Owner

Discount Tire
11.2006 - 04.2014

Business Systems Analyst II

Discount Tire
03.2005 - 11.2006

Faculty Development Admistrator - IT College

University of Phoenix Online
09.2004 - 03.2005

Sales Executive and System Trainer

Multi-System, Inc
05.1996 - 09.2004

Computer Information Systems

Western International University

Bachelor of Science - Hospitality Management

Johnson & Wales University

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Patricia Mills