Patricia Mina
Summary
Proven leader at Aimbridge Hospitality, adept in shift scheduling and complaint handling, enhanced front office efficiency and customer satisfaction. Excelled in multitasking, achieving high accuracy in cash transactions at Costco. Fostered team cohesion, driving professional growth. Balances strong issue resolution skills with exceptional service, promoting positive outcomes.
Overview
8
8
years of professional experience
Work History
Front Office Supervisor
Aimbridge Hospitality
12.2021 - Current
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
Front End Cashier
Costco Wholesale
10.2016 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
Education
High School Diploma -
Independence High School
San Jose, CA05.2014
Skills
- Decision-making capabilities
- Complaint Handling
- Multitasking proficiency
- Cash Handling
Timeline
Front Office Supervisor
Aimbridge Hospitality
12.2021 - Current
Front End Cashier
Costco Wholesale
10.2016 - 03.2020
High School Diploma -
Independence High School
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