Patricia Mitchell
Spring Valley,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Works best in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ophthalmic Assistant
San Diego Eye Group
San Diego, CA
11.2018 - Current
- Assist patients with visual examinations and diagnostic tests.
- Prepare and maintained examination rooms for optimal patient flow.
- Schedule appointments and managed patient records efficiently.
- Collaborate with ophthalmologists to ensure accurate patient assessments.
- Maintain inventory of medical supplies and ensured compliance with safety standards.
- Triage clinical issues to help professionals focus on appointments and maximize time.
- Test patients' visual fields and ocular motility and completed full patient work-ups.
- Administer ophthalmic drops and ointments for treatment or to aid in diagnostics.
- Collect essential medical information and documented data in EHR platform.
- Keep examination rooms, clinical areas and equipment clean and patient-ready.
- Coordinate with other healthcare professionals to ensure optimal patient care.
- Set appointments, verify insurance and informed patients of important points such as pre-surgery restrictions.
- Ensure that all instruments were cleaned properly after each use in accordance with sterilization protocols.
- Document present problems, current medicines and vital stats.
- Participated in continuing education activities related to ophthalmology.
- Communicate effectively with co-workers regarding patient care plans and follow up instructions.
General Manager of Food Service
Beach Hut Deli
San Diego, California
09.2017 - 10.2019
- Managed daily operations of food service and maintained quality standards.
- Supervised staff training and ensured adherence to safety protocols.
- Coordinated inventory management and minimized food waste effectively.
- Developed schedules to optimize staff coverage during peak hours.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Trained and supervised staff members in all aspects of restaurant operations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Trained new hires on company policies and procedures.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Monitored actions of staff and customers to uphold health and safety standards.
- Served customers by phone to take orders and answer product or service questions.
- Assisted in planning and executing special events and catering services.
- Delegated work to staff, setting priorities and goals.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Education
High School Diploma -
Steele Canyon High School
Spring Valley, CA06-2010
Skills
- Ocular testing
- EHR documentation
- Patient care coordination
- Inventory management
- Customer service
- Quality assurance
- Effective communication
- Problem solving
- Time management
- Training and mentoring
- Conflict resolution
- Excellent communication
- Organizational skills
- Friendly, positive attitude
- Dependable and responsible
- Attention to detail
Certification
Certified Ophthalmic Assistant 12/2024- Current
References
References available upon request.
Timeline
Ophthalmic Assistant
San Diego Eye Group
11.2018 - Current
General Manager of Food Service
Beach Hut Deli
09.2017 - 10.2019
High School Diploma -
Steele Canyon High School
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