Patricia M Macias

Shift Manager

Taco Bell

Madera, CA

10.2020 - Current

Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Delegated tasks to multiple employees while maintaining efficient workplace.
Reported employee behavioral issues, losses and customer complaints to upper-level management.
Enforced company policies, answered coworkers' questions and trained new personnel.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Determined budgets, production goals and rates based on company policies and requirements.
Set up and adjusted machines and equipment to produce pre-determined results.
Observed and monitored utilization of equipment.
Provided coaching and guidance to team members when necessary to improve performance.
Coordinated shift workers for inventory receiving, auditing and restocking.
Prepared operations data to produce comprehensive reports to management.
Identified needs of customers promptly and efficiently.
Conferred with management and subordinates to resolve problems or complaints.
Prepared detailed incident reports following any incidents that occurred during shifts.
Upheld company standards and compliance requirements for operations.
Enforced safety standards throughout the store including proper use of equipment.
Assigned tasks to employees and monitored productivity, performance and task completion.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
Coached employees on interactions with customers to drive exceptional service.
Reinforced rules to promote superior employee performance.
Directed and led employees and team members on effective operations, methods and procedures.
Helped employees accomplish tasks during peak periods.
Developed and maintained positive working relationships with staff, customers, and vendors.
Assisted in resolving escalated customer service issues in a timely manner.
Communicated with other shift managers to facilitate continuum of customer service.
Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
Managed daily cash intake by counting out registers and tabulating profits.
Documented receipts, employee hours and inventory movement.
Monitored store operations to ensure compliance with company policies and procedures.
Achieved cost-savings by developing functional solutions to problems.
Maintained schedule of class assignments to meet deadlines.
Maintained updated knowledge through continuing education and advanced training.
Recognized by management for providing exceptional customer service.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Exceeded customer satisfaction by finding creative solutions to problems.
Answered [Number] calls per shift to assist with customer questions and concerns.
Assisted with customer requests and answered questions to improve satisfaction.
Displayed strong telephone etiquette, effectively handling difficult calls.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Summary

Overview

Work History

Shift Manager

Education

Some College (No Degree) - Child Development

Cyber Security

Skills

Languages

References

Timeline

Shift Manager

Some College (No Degree) - Child Development

Cyber Security

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