PATRICIA Moncada
Rhome
Summary
Dynamic and results-driven Supervisor with a proven track record of exceeding customer expectations and driving company success. Expertise in leading high-performing teams while fostering a culture of open communication and empowerment, enabling meaningful contributions to organizational goals. Strong background in managing yard operations, optimizing workflow efficiency, and ensuring adherence to safety standards. Recognized for exceptional leadership and problem-solving abilities in fast-paced environments, consistently delivering results through strategic organization and process improvement.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Yard Lead
Irby Utilities
Midlothian, TX
06.2025 - Current
- Managed daily yard activities to uphold safety standards and optimize material handling processes.
- Operated forklifts safely in compliance with OSHA regulations.
- Assisted teams in completing projects on time by assigning tasks and tracking progress regularly. Met deadlines consistently in challenging situations by prioritizing tasks and managing time effectively.
- Trained and mentored team members on best practices and safety protocols.
- Oversaw logistics operations for outgoing shipments, ensuring precise documentation of materials shipped.
- Partnered with management to define strategic objectives and optimize yard operations.
- Facilitated collaboration among cross-functional teams to enhance integration of yard operations with departmental workflows.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Warehouse Associate/Auditor
Regal/Ariat Warehouse
Haslet, TX
09.2024 - 06.2025
- Conducting regular inventory audits
- Verifying the accuracy of incoming and outgoing shipments
- Identifying discrepancies, maintaining inventory records, ensuring proper product labeling and packaging, and reporting findings to management.
- Organizing warehouse space
- Operating warehouse equipment, such as pallet jacks and wrap machines
- Adhering to safety standards and protocols
- Collaborating with team members
- Assisting in the training of new warehouse staff
EVS Supervisor
Medical City Healthcare
Decatur, TX
05.2023 - 09.2024
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
- Enhanced patient satisfaction scores with thorough and consistent environmental sanitation practices.
- Collaborated with other department supervisors to ensure seamless integration of services in a healthcare setting.
- Participated in regular staff meetings to provide updates on EVS department progress, challenges, and successes while fostering a culture of open communication and collaboration.
- Handled emergency situations calmly under pressure while directing staff response efforts effectively.
Direct Sales Representative
Pure Romance
Aurora, TX
06.2015 - 05.2024
- Built relationships with customers and industry professionals to establish long-term business growth
- Resolved customer complaints regarding sales and service
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Kept records for inventory, income and expenses
- Conferred with customers to finalize purchase orders
- Mentored and trained new consultants on sales techniques and customer service procedures
- Demonstrated product features to align with customer needs
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
CSR /LOGISTICS COORDINATOR
IDC Logistics
Fort Worth, TX
08.2022 - 05.2023
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered inbound calls, chats and emails to facilitate customer service
- Updated databases with new and modified customer data
- Dispatched information to service providers to schedule freight movement
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Completed schedules, shift reports, and other business documentation.
SOUS CHEF
Yellowstone Club
Big Sky, MT
11.2018 - 04.2020
- Plated food according to restaurant artistic guidelines to promote attractive presentation
- Monitored food products, driving quality, freshness and integrity
- Conducted frequent line checks to keep food at proper temperatures in holding zones
- Assessed inventory levels and placed orders to replenish goods before supplies depleted
- Oversaw kitchen employee scheduling to meet coverage needs and avoid wasted labor
- Cleaned and sanitized kitchen equipment, utensils and work stations
- Observed food safety and sanitation protocols to reduce germ spread.
Private Housekeeper
Yellowstone Club
Big Sky, MT
11.2017 - 11.2018
- Interacted pleasantly with clients and guests when performing daily duties
- Used cleaning chemicals following proper guidelines
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Implemented customized cleaning schedules tailored to individual client preferences and needs.
- Maintained confidentiality at all times, upholding privacy standards essential in private housekeeping roles.
MANAGER ON DUTY / SERVER /LINE COOK
Ihop ACG
Decatur, TX
04.2006 - 01.2017
- Created positive work environment for employees and delivered exceptional customer service
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach
- Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions
- Provided ongoing training to address staff needs
- Operated POS terminals to input orders, split bills and calculate totals
- Cooked multiple orders simultaneously during busy periods
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
Education
Undergraduate Coursework - Mathematics
Grand Canyon University
Phoenix, AZHigh School Diploma - undefined
Bridgeport High School
Bridgeport, TX05-2008
Skills
- Heavy machinery operater
- Adaptable
- Customer Service Oriented
- Leadership, Staff Training and Development
- Results-driven
- Scheduling Coordination
- Environmental Services
- Workload prioritization
- Strong focus on accuracy
- Time Management
- Multitasking Abilities
- Excellent Communication
Certification
Forklift
Cargo Loader / Belt loader
Commander 30i Loader
Timeline
Yard Lead
Irby Utilities
06.2025 - Current
Warehouse Associate/Auditor
Regal/Ariat Warehouse
09.2024 - 06.2025
EVS Supervisor
Medical City Healthcare
05.2023 - 09.2024
CSR /LOGISTICS COORDINATOR
IDC Logistics
08.2022 - 05.2023
SOUS CHEF
Yellowstone Club
11.2018 - 04.2020
Private Housekeeper
Yellowstone Club
11.2017 - 11.2018
Direct Sales Representative
Pure Romance
06.2015 - 05.2024
MANAGER ON DUTY / SERVER /LINE COOK
Ihop ACG
04.2006 - 01.2017
High School Diploma - undefined
Bridgeport High School
Undergraduate Coursework - Mathematics
Grand Canyon University