Patricia Monroe
Keizer,OR
Summary
Dedicated drycleaner with proven expertise at The Cleanery, excelling in garment inspection and stain removal. Enhanced customer satisfaction through personalized service and efficient operations, leading to increased repeat business. Skilled in machine operation and guest relations, consistently ensuring high-quality results while managing schedules and inventory effectively.
Overview
35
35
years of professional experience
Work History
Drycleaner-presser-customer Service
The Cleanery
11.1989 - 01.2025
- Maximized profitability with thorough attention to detail in garment inspection, pre-treatment, and post-cleaning quality checks.
- Sorted and counted articles removed from dryers to fold, wrap or hang items.
- Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
- Enhanced customer satisfaction by providing efficient dry cleaning services and maintaining a clean, organized workspace.
- Used pressing machines and hand irons on appropriate garments.
- Started washers, dry cleaners, driers or extractors and regulated machine processes.
- Ensured timely delivery of completed orders by managing pickup and drop-off schedules effectively.
- Assisted with inventory management duties by conducting regular stock checks and placing orders for supplies when needed.
- Collaborated with other team members to handle large-volume orders promptly without sacrificing quality standards.
- Sprayed steam, water or air over spots to flush out chemicals, dry material and brighten colors.
- Increased repeat business by offering personalized service recommendations based on individual client needs and preferences.
Skills
- Machine operation
- Safety procedures
- Order tracking
- Scheduling appointments
- Dry cleaning process
- Chemical handling
- Pressing techniques
- Garment tagging
- Stain removal
- Steam press operation
- Laundry sorting
- Garment inspection
- Spot cleaning
- Machinery operation
- Laundry room operations
- Ironing and steaming
- Guest relations
Timeline
Drycleaner-presser-customer Service
The Cleanery
11.1989 - 01.2025
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