Overview
Work History
Education
Skills
Timeline
Generic
PATRICIA MONTEIRO

PATRICIA MONTEIRO

Boston,MA

Overview

10
10
years of professional experience

Work History

High School Building Sub/Operations

Boston Preparatory Charter School
Boston, Massachusetts
12.2024 - 07.2025
  • Present in the building all day, every day
  • Coverage for daily absences of teachers
  • Attend and support classes when not covering a teacher's absence
  • Assume responsibilities and provide meaningful instruction for assigned classes, in the absence of the regular classroom teacher
  • Create a classroom environment structured around scholarship where students are authentically engaged and curious
  • Assume daily tutoring responsibilities
  • Covering daily duties as needed
  • Reports to the Middle School Director of Operations
  • Communicating frequently with students, families, and school leaders around academic and behavioral progress
  • Attending occasional after-school events

Patient Service Representative

Atrius Health
11.2022 - 04.2024
  • Responsible for taking incoming calls in a fast-paced environment using Epic system while ensuring excellent service is provided to customers
  • Maintains knowledge of the following: Medicare, Medicaid and third - party payer requirements, guidelines and policies
  • Verify and/or updates patient demographics and insurance information if changes or additions have occurred
  • Assists patients with necessary filing of paperwork/letters request such as FMLA
  • Schedule follow - up visits, process medication refill request and obtaining prior authorizations

Practice Coordinator

Tufts Medical Center
11.2020 - 11.2022
  • Schedules patient appointments, including follow-up appointments, internal external testing, labs, and surgical booking coordination
  • Assists with scheduling template creation and changes
  • Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting.
  • Greets and checks -in patients; verifies patient demographics and insurance information.
  • Assist with revenue cycle clearance, including registration accuracy, referral management, insurance verification and collects copayments
  • Prepares medical records and documentation for patient visits including loading of information into the EMR systems
  • Takes an active role in monitoring patient flow and communicating delays to patients and providers.
  • Assists with billing charge entry and reconciliation
  • Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution
  • Provides general clerical support to department physicians; demonstrates a knowledge of Microsoft Office Suite
  • Participates in performance improvement projects
  • Performs other similar and related duties as required or directed

Insurance Coordinator

Tufts University School of Dental Medicine
01.2020 - 08.2020
  • Verified insurance benefits for patient prior to their appointment
  • Informed patient of benefits and treatment plan prior to appointment
  • Requested authorization of office visits, devices, Botox, MRI, CT-Scan
  • Developed and maintained a tracking system to insurance all continuing treatment is covered

Ambulatory Service Rep I and Rep II

Boston Medical Center
07.2018 - 01.2020
  • Led/guided the ASR 1 through tedious patient interactions and resolved issues
  • Covered /assisted with all administrative functions throughout the Primary Care Clinic
  • Assisted in setting up VNA, Hospice and PCA services
  • Documented encounters in Epic and completed in-basket messages daily
  • Submitted PT1 transportation, The Ride requests to MassHealth and the MBTA
  • Composed letters on behalf of providers for utility protection, Jury duty and physical exams
  • Obtained and submitted information to insurance carriers for prior authorization on procedures and scans
  • Billed inquiry/corrections for appointments in Primary Care
  • Adapted to various other roles as needed to maintain clinical operations, patient safety and satisfaction
  • Coordinated all the functions and activities related to ambulatory patient access including, but not limited to, front end customer service, patient registration, insurance coverage verification
  • Completed verifications, appointment scheduling, charge entry, and a variety of administrative duties in support of the department (such as, handling forms, phones, filing, making appointments, photocopying, faxing, mailing letters and reports

Administrative Scheduling Assistant

Uphams Corner Health Center
09.2015 - 07.2018
  • Scheduled HHA services (Home Health Aide) considering patient needs and preference in conjunction with HHA availability and skills
  • Monitored the weekly flow of activity report from HHA's, process payroll in ADP and prepares data for billing via HCIS software/visual scheduling
  • Assisted in hiring Home Health Aides (providing written test and application)
  • Assisted with individual HHA evaluations as required and monitors annual physical evaluation compliance
  • Completed verifications, appointment scheduling, charge entry, and a variety of administrative duties in support of the department (such as, handling forms, phones, filing, making appointments, photocopying, faxing, mailing letters and reports

Education

Criminal Justice -

Salem State University
01.2018

Skills

  • Microsoft Word
  • Outlook
  • Excel
  • Power Point
  • EPIC
  • MMIS
  • MA21

Timeline

High School Building Sub/Operations

Boston Preparatory Charter School
12.2024 - 07.2025

Patient Service Representative

Atrius Health
11.2022 - 04.2024

Practice Coordinator

Tufts Medical Center
11.2020 - 11.2022

Insurance Coordinator

Tufts University School of Dental Medicine
01.2020 - 08.2020

Ambulatory Service Rep I and Rep II

Boston Medical Center
07.2018 - 01.2020

Administrative Scheduling Assistant

Uphams Corner Health Center
09.2015 - 07.2018

Criminal Justice -

Salem State University

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PATRICIA MONTEIRO