Patricia Monteiro
Warwick,MD
Summary
Dynamic educator with a proven track record at A Child's University, adept at fostering student engagement and implementing innovative instructional strategies. Skilled in parent-teacher communication and creative problem solving, I effectively supported diverse learners, enhancing their academic progress and classroom experience. Committed to maintaining a safe and organized learning environment.
Overview
14
14
years of professional experience
Work History
Floater Teacher
A Childs University
11.2023 - Current
- Adapted lesson plans to meet diverse student needs and learning styles.
- Collaborated with teaching staff to support classroom management and student engagement.
- Implemented educational activities that fostered creativity and critical thinking in students.
- Assisted in developing assessments to evaluate student progress and learning outcomes.
- Provided individualized support to students requiring additional assistance in core subjects.
- Maintained a safe and organized classroom environment conducive to learning.
- Communicated effectively with parents regarding student development and classroom activities.
- Participated in professional development workshops to enhance teaching strategies and skills.
Customer Service Representative
Dunkin' Donuts
12.2011 - 04.2017
- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Trained new team members on operational procedures and customer engagement techniques.
- Managed cash register operations, ensuring accuracy in transactions and balancing daily sales.
- Collaborated with management to optimize store layout for improved customer experience.
- Implemented strategies to enhance product knowledge among staff, leading to better service delivery.
- Oversaw daily staffing schedules, ensuring adequate coverage during peak hours for optimal service.
- Developed training materials focused on best practices in customer interaction and problem resolution.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Phlebotomy Certificate - Phlebotomy
911 Program
22 Veterans Memorial Dr Warwick RI 02886GED -
Cranston Adult Learning
83 Rolfe Sq CranstonRI11-2023
Skills
- Parent-teacher communication
- Instructional strategies
- Early childhood education
- Project-based learning
- Diverse learner support
- Verbal and written communication
- Safety awareness
- Creative problem solving
- Classroom organization
- Health and safety
- Relationship building and management
- Adaptable
- Positive reinforcement
- Student engagement
Timeline
Floater Teacher
A Childs University
11.2023 - Current
Customer Service Representative
Dunkin' Donuts
12.2011 - 04.2017
Phlebotomy Certificate - Phlebotomy
911 Program
GED -
Cranston Adult Learning