Patricia Montezuma
Portland
Summary
Results-driven dispatch supervisor with proven expertise in process improvement and workflow efficiency. Adept at maintaining safety compliance and training employees to enhance operational performance.
Overview
22
22
years of professional experience
Work History
Yard Control
UPS
Portland
10.2025 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
Dispatch Supervisor
UPS
Portland
03.2022 - 10.2025
- Coordinated daily dispatch operations for efficient package movement.
- Implemented process improvements for enhanced workflow efficiency.
- Communicated with drivers to resolve delivery issues promptly.
- Monitored compliance with company policies and safety regulations.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Monitored attendance and productivity for employees by maintaining accurate and updated records.
Preload Operations Supervisor
UPS
Hillsboro
03.2018 - 03.2022
- Coordinated package sorting to ensure timely loading for delivery routes.
- Trained new employees on safety protocols and operational procedures.
- Monitored workflow efficiency and addressed bottlenecks in real-time.
- Implemented process improvements to enhance loading accuracy and speed.
- Conducted regular safety audits to maintain compliance with industry standards.
- Participated in weekly meetings with upper management regarding current trends in the industry and best practices for improving operational efficiencies.
CHSP
UPS
Sunnyvale
10.2016 - 03.2018
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Preload Operations Supervisor
UPS
Anaheim
08.2004 - 10.2016
- Coordinated package sorting to ensure timely loading for delivery routes.
- Trained new employees on safety protocols and operational procedures.
- Monitored workflow efficiency and addressed bottlenecks in real-time.
- Implemented process improvements to enhance loading accuracy and speed.
- Conducted regular safety audits to maintain compliance with industry standards.
- Communicated with management to report operational challenges and solutions.
- Participated in weekly meetings with upper management regarding current trends in the industry and best practices for improving operational efficiencies.
- Evaluated employee performance on a regular basis and provided feedback as needed.
- Monitored daily performance and productivity of staff to ensure efficiency and accuracy.
- Organized work shifts to ensure adequate coverage throughout the day.
- Ensured that all safety protocols were followed by personnel while loading and unloading packages onto trailers.
Education
Associate of Arts - General
Orange Coast College
Costa Mesa, CASkills
- Package sorting
- Process improvement
- Workflow efficiency
- Safety compliance
- Employee training
- Dispatch coordination
- Task prioritization
- Organization and time management
- Good Telephone Etiquette
- Flexible and adaptable
Timeline
Yard Control
UPS
10.2025 - Current
Dispatch Supervisor
UPS
03.2022 - 10.2025
Preload Operations Supervisor
UPS
03.2018 - 03.2022
CHSP
UPS
10.2016 - 03.2018
Preload Operations Supervisor
UPS
08.2004 - 10.2016
Associate of Arts - General
Orange Coast College