Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Moody

Arlington,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee, Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Data Entry Specialist

First Convenience Bank
Arlington, TX
12.2021 - Current
  • Compiled data and reviewed information for accuracy prior to input.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.
  • Identified data entry errors and reported to necessary departments.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Reviewed completed work for compliance with regulations.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Managed practical action plans to respond to audit discoveries and compliance violations.
  • Prepared evidence in support of legal actions taken.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.

Customer Service Representative

Lincoln Property
Dallas, TX
03.2019 - 10.2021
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Multitasking, and resolving complex issues.
  • Kept track of event finances, initial deposits, due payments and final balances.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma -

Duncanville High School
Duncanville, TX
07.2017

Skills

  • Data Compilation
  • 10-Key Certification
  • Typing 30 wpm
  • Information Updates
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Document Uploading
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Call Control
  • Financial Transactions
  • Documenting Problems
  • Microsoft Word
  • Word Excel
  • Power Point

Timeline

Data Entry Specialist

First Convenience Bank
12.2021 - Current

Customer Service Representative

Lincoln Property
03.2019 - 10.2021

High School Diploma -

Duncanville High School
Patricia Moody