Patricia Moore
Howe
Summary
Customer service professional with a proven track record at the Lake Wister State Park, excelling with a friendly, can-do attitude with an emphasis on a welcoming experience for the customer. Good with conflict resolution and complaint management. I enjoy enhancing customer satisfaction through empathetic communication and efficient problem-solving. Proficient in Aspira, Lightspeed, Virtual Vault, and Quickbooks and adept at building quality customer relationships, consistently ensuring high satisfaction levels.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer needs and strive to make workplace run smoothly, efficiently and help co-workers with enthusiasm.
Overview
28
28
years of professional experience
Work History
Customer Service Representative I
State of Oklahoma /Parks & Tourism
Wister Lake State Park
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted a warm, friendly, welcoming experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Identified and resolved discrepancies and errors in customer accounts.
- Performed dispatching duties for park staff and rangers if needed
- Well versed in premium parking workspace and how to navigate it
- Able to apply logical thought to solve a problem or when working on projects
- I am very efficient at problem solving, ardently respectful of others, and am willing to do what is asked of me
- Well versed in utilizing, doing reports, and operating Aspira reservation system, lightspeed POS system, and virtual vault
- Competent in counting cash/credit card payments and other revenue information plus completing associated reports
- Able to set priorities and goals in the use of my time or timetable to achieve needed goals/priorities
- possess a solution focused mindset to collaborate with co-workers and others on resolving problems and help with new program implementation
Substitute Teacher
Oklahoma & Arkansas School Systems
Leflore County, OK/ Waldron, AR
10.2022 - 10.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Passed background check
- Enforced school and class rules to maintain order in classroom.
- Assisted students in mastering subject material .
Poultry Farm Owner
OK Foods
Ft. Smith AR
09.1997 - 06.2023
- Implemented sustainable farming practices to minimize environmental impact while maintaining productivity.
- Increased poultry farm productivity by implementing efficient feeding and breeding strategies.
- Ensured compliance with federal, state, and local regulations governing poultry farming operations at all times.
- Improved overall farm health through strict biosecurity measures and routine veterinary checkups.
- Maintained proper chicken house temperature and ventilation.
- Monitored flock for signs of disease or physical distress and culled infirm individuals.
- Fed and watered up to 30,000 chickens daily.
- Performed repairs and preventive maintenance on equipment and property.
Petting Barn Coordinator
Long Lake Resort
Poteau, OK
04.2021 - 10.2022
- Took care of farm animals on a daily basis and attended to their needs
- Interacted and answered question with guests regarding the resort and the farm animals
- Maintained feed inventory for the animals
- Practiced good animal husbandry skills
- Maintained a clean and welcoming environment for guests and animals
- Scheduled regular farrier maintenance for horses
Office Manager
Leflore Co. RWD #5
Howe, OK
03.1998 - 02.2021
- Handled sensitive information with discretion, maintaining confidentiality of company and personnel records.
- Provided outstanding customer service when addressing client inquiries or concerns regarding their billing.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Administered payroll and maintained proper documentation of employee personnel
- Implemented and maintained company protocols to facilitate smooth daily activities
- Coordinated office events and board meetings, ensuring timely and optimal performance for all participants.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry knowledge, customer service skills and logical thinking to resolve customer concerns and promote loyalty.
- Oversaw receiving and organizing bills and correspondence, answering and forwarding calls and created business letters and records.
- Consistantly passed yearly mandatory audits
Education
Associate of Arts - General Studies
Essex Community College
Baltimore, MD06-1979
Skills
- Customer service
- Conflict resolution
- Complaint management
- Product knowledge
- Time management
- Problem solving
- Decision making
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Payment processing
- Client relations
- Professional telephone demeanor
- Microsoft outlook
- Paperwork processing
- Appointment scheduling
- Documentation
- Administrative support
- De-escalation techniques
- Filing
- Dispute resolution
- Assertiveness
- Reading comprehension
- Office equipment proficiency
Timeline
Customer Service Representative I
State of Oklahoma /Parks & Tourism
10.2023 - Current
Substitute Teacher
Oklahoma & Arkansas School Systems
10.2022 - 10.2023
Petting Barn Coordinator
Long Lake Resort
04.2021 - 10.2022
Office Manager
Leflore Co. RWD #5
03.1998 - 02.2021
Poultry Farm Owner
OK Foods
09.1997 - 06.2023
Associate of Arts - General Studies
Essex Community College