Patricia Mora
Norco,Ca
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Behavioral Health Specialist
Olive Crest
10.2023 - Current
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- Worked closely with adults and children in community settings, at residential facilities and within homes.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
- Created progress reports, assessments and charting within required 24 hour timeframe.
Health Care Coordinator
Foothills Psychological Services
03.2022 - 09.2023
- Interact with patients and collaborate with mental health providers to explain benefits, assist with plans of care and explore options of care
- Helped coordinate time and date of sessions with the provider
- Responsible for general office duties, such as filing, faxing, etc..
- Maintained professional demeanor while treating patients with respect and dignity.
- Facilitated seamless transitions of care by collaborating with healthcare providers, patients, and families on discharge planning.
Food Service/ Customer Service
Costco Wholesale
06.2017 - 03.2022
- Helped management solve customer concerns with proactive approaches based on retail knowledge
- Handled cash, check, and card transactions with consistent attention to detail and maintained a balanced drawer
- Excelled in the ability to handle the various diverse nature of customer service in a high-volume environment while demonstrating proficiency in multitasking
Office Assistant
Coco's Nursery
02.2015 - 06.2017
- Handled purchases and scheduled transportation between the various locations
- Maintain management and create a wide variety of spreadsheets to improve accuracy for yearly reports
- Customer service/ greet and acknowledge customers upon arrival
Education
Bachelors of Arts - Psychology
California State University
San Bernardino, CA01.2021
High School Diploma -
Norco High School
Norco, CA06.2016
Skills
- Bilingual (English and Spanish)
- Computer skills
- Word
- Excel
- Outlook
- Excellent telephone etiquette
- Customer Service skills
- Crisis Intervention
- Charting and other documentation
Certification
- CPR certification
- CPI certification
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Behavioral Health Specialist
Olive Crest
10.2023 - Current
Health Care Coordinator
Foothills Psychological Services
03.2022 - 09.2023
Food Service/ Customer Service
Costco Wholesale
06.2017 - 03.2022
Office Assistant
Coco's Nursery
02.2015 - 06.2017
Bachelors of Arts - Psychology
California State University
High School Diploma -
Norco High School
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