Summary
Overview
Work History
Education
Skills
Certification
Enjoy traveling and meeting new people
Languages
Timeline
Generic

Patricia Morales

Tyler,TX

Summary

Proven track record of enhancing customer satisfaction and operational efficiency, as demonstrated at the California Department of Corrections and Rehabilitation. Skilled in situational awareness and time management, consistently achieving high customer ratings and improving team productivity. Cultivates positive relationships through excellent communication, contributing to a dependable and trustworthy work environment. Dedicated Rideshare Driver with over 8 years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record. Dedicated Rideshare Driver with over 8 years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Uber Partner

Uber
09.2016 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
  • Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
  • Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
  • Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Built rapport with passengers through friendly conversation and attentive listening.
  • Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Adhered to all safety regulations and traffic laws while driving.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Followed company guidelines and policies when interacting with passengers.
  • Remained calm and poised in emergent situations.
  • Delivered passengers to destinations safely and on time.
  • Followed designated routes and schedules while operating vehicles.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Communicated with passengers regarding estimated time of arrival.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Responded with ease to sudden changes in routes and schedules.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Followed applicable traffic regulations and traffic laws.
  • Pointed out landmarks and other points of interest to passengers.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
  • Observed passengers during the journey and reported any suspicious behavior.

Associate

Home Depot
02.2015 - 11.2015
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Increased sales by customizing pitches to address specific client needs and concerns.

Correctional Lieutenant

California Department of Corrections and Rehabilitation
01.2007 - 11.2013
  • Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
  • Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
  • Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
  • Conducted thorough investigations into incidents, ensuring proper documentation and follow-up actions were taken.
  • Coordinated emergency response efforts during critical incidents, ensuring effective communication among team members and adherence to protocol.
  • Reduced instances of misconduct by establishing positive relationships with inmates and addressing grievances in a timely manner.
  • Maintained safety within the correctional facility through consistent monitoring and enforcement of rules and regulations.
  • Managed daily operations within assigned unit, ensuring adequate staffing levels were maintained and resources were allocated effectively.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Developed schedules for subordinate officers that ensured adequate coverage across all shifts while also considering individual needs and preferences.
  • Enhanced staff performance by providing ongoing training, guidance, and support to correctional officers under my supervision.
  • Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
  • Maintained accurate records related to inmate conduct, staff performance, or facility operations, ensuring all documentation was up-to-date and readily accessible when needed.
  • Improved inmate behavior by implementing structured routines and clear expectations.
  • Assisted in the hiring process for new officers, participating in interviews and making recommendations based on candidate qualifications and fit with facility culture.
  • Monitored security systems throughout the facility to ensure full compliance with established guidelines while promptly addressing any potential issues or concerns that arose.
  • Resolved issues and disputes between inmates professionally and respectfully.
  • Monitored and confirmed compliance with safety standards and regulations.
  • Supervised 35 employees and performance of tasks and managed 940 offenders.
  • Responded to emergency situations and provided first aid following facility guidelines.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.

Procurement and Services Officer II

California Department of Corrections and Rehabilitation
06.2005 - 01.2007
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
  • Improved team morale and performance with consistent feedback and recognition of achievements.
  • Coordinated with multiple agencies to streamline operations, enhancing overall response times during emergencies.
  • Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
  • Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
  • Mentored junior officers, providing guidance and support to foster professional development and career progression.
  • Enhanced officer safety with introduction of new protective gear and safety protocols.
  • Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases.
  • Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Created and managed project plans, timelines and budgets.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Frequently inspected production area to verify proper equipment operation.
  • Supervised 35 employees and performance of tasks and managed 125 employees.

Associate Governmental Program Analyst

California Department of Corrections and Rehabilitation
12.2000 - 06.2005
  • Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
  • Prepared reports detailing findings of program studies.
  • Delivered comprehensive training sessions to staff members, increasing overall productivity and knowledge levels within the team.
  • Improved program efficiency by streamlining processes and implementing new systems.
  • Assisted in the creation of new policies, leading to significant improvements in governmental operations.
  • Monitored progress towards established goals, adjusting strategies as necessary to achieve desired outcomes efficiently and effectively.
  • Enhanced communication between departments by creating clear and concise reports on program performance.
  • Utilized data-driven insights to inform decision-making processes, enhancing overall efficiency in program management tasks.
  • Provided expert guidance on regulatory compliance, reducing potential risks and liabilities for the organization.
  • Developed detailed budgets and financial plans, resulting in increased cost-effectiveness of programs.
  • Established strong working relationships with key stakeholders to ensure successful collaboration on various initiatives.
  • Evaluated program effectiveness through regular audits, identifying areas for improvement and implementing changes as needed.
  • Prepared budget assessments for each program.
  • Responded professionally to inquiries from external partners or agencies regarding governmental programs under my purview.
  • Contributed proactively during brainstorming sessions with colleagues aimed at devising creative solutions for tackling challenges faced by government programs.
  • Interviewed applicants and explained scope of different available benefits.
  • Communicated with people from various cultures and backgrounds on application process.

Associate

Target
11.2003 - 02.2004
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Correctional Sergeant

California Department of Corrections and Rehabilitation
06.1996 - 12.2000
  • Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
  • Supervised 45 employees and performance of tasks and managed 940 offenders.
  • Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
  • Resolved issues and disputes between inmates professionally and respectfully.
  • Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
  • Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
  • Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
  • Monitored and confirmed compliance with safety standards and regulations.
  • Responded to emergency situations and provided first aid following facility guidelines.
  • Evaluated job performance of subordinate staff members regularly while providing constructive feedback for improvement opportunities.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
  • Handled inmate counts and searches for missing inmates.
  • Efficiently managed resources such as time, personnel, and equipment to ensure smooth operations within the correctional facility.
  • Completed daily work report sheets and delegated tasks to employees.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Assisted in the planning and execution of large-scale facility operations including cell searches, shakedowns, and evacuation drills.
  • Improved staff performance by providing training and guidance on institutional policies and best practices.
  • Facilitated positive relationships between staff members and inmates by encouraging respectful interactions at all times.
  • Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
  • Contributed to creating a safer environment for both staff and inmates by maintaining vigilance, reporting concerns, and addressing potential hazards promptly.
  • Ensured compliance with federal, state, and local regulations by staying up-to-date on changes in laws and guidelines related to corrections work.
  • Coordinated responses to critical incidents effectively ensuring minimal disruption to facility operations.
  • Fostered a culture of respect among staff members through open communication channels and team-building exercises.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Managed inmate housing assignments to maintain optimal safety levels within the institution.
  • Collaborated with multi-disciplinary teams to develop rehabilitation programs for inmates, promoting successful reintegration into society.
  • Streamlined record-keeping processes, maintaining accurate documentation of incidents and daily activities within the facility.
  • Established strong working relationships with external agencies such as police departments, courts, probation officers which facilitated seamless communication during inmate transfers and other processes.
  • Assisted in the development of operational plans for emergency situations, ensuring a well-prepared response team.
  • Participated in development of correctional policies and procedures.
  • Participated in continuous professional development opportunities to stay current on industry trends and enhance knowledge base.

Correctional Officer

California Department of Corrections and Rehabilitation
02.1986 - 06.1996
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
  • Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
  • Reduced inmate altercations through proactive conflict resolution strategies.
  • Ensured security of facility perimeter by conducting routine patrols.
  • Cultivated positive relations with inmates, reducing tensions and promoting safer environment.

Education

High School Diploma -

Arvin High School
Arvin, CA
06.1982

Skills

  • Flexibility
  • Punctuality
  • Cleanliness
  • Situational Awareness
  • Time Management
  • Customer Engagement
  • Customer Service
  • Dependable and Trustworthy
  • Dependable and reliable
  • Communication and Interpersonal Skills
  • Effective communication skills
  • Attention to Detail

Certification

  • Forklift Operator Certification – Occupational Safety and Health Administration.
  • Basic Life Support for Healthcare Providers (BLS) – American Heart Association.
  • First Aid Certification - American Red Cross. Instructor (expired)
  • Defensive Driving Course Certification - National Safety Council. (Expired)
  • Cardiopulmonary Resuscitation (CPR) - American Heart Association. Instructor (expired)

Enjoy traveling and meeting new people

I love traveling as much as I can, either by air, car or ship. I love meeting different people from different states. Everyone has a story. 

Languages

English
Professional Working
Spanish
Limited Working

Timeline

Uber Partner

Uber
09.2016 - Current

Associate

Home Depot
02.2015 - 11.2015

Correctional Lieutenant

California Department of Corrections and Rehabilitation
01.2007 - 11.2013

Procurement and Services Officer II

California Department of Corrections and Rehabilitation
06.2005 - 01.2007

Associate

Target
11.2003 - 02.2004

Associate Governmental Program Analyst

California Department of Corrections and Rehabilitation
12.2000 - 06.2005

Correctional Sergeant

California Department of Corrections and Rehabilitation
06.1996 - 12.2000

Correctional Officer

California Department of Corrections and Rehabilitation
02.1986 - 06.1996

High School Diploma -

Arvin High School

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Patricia Morales