PATRICIA MORENO
Los Angeles,US
Summary
To obtain a full-time position where my youth combined with my skills will be utilized towards continued growth and advancement.
Overview
16
16
years of professional experience
Work History
PSR
Cedars Sinai Urology
Beverly Hills , CA
07.2023 - Current
- Greeted patient warmly and made them feel welcome.
- Answered multi-line phone system and managed calls by routing to proper extensions or routing messages.
- Assist checking in and checking out with high volume office.
- Verified demographics and insurance information to register patients in computer system.
- Ensured all necessary paperwork was completed prior to patient visits.
- Verified insurance information, collected payments, and scheduled appointments.
- Scanned documents into electronic health record system as needed.
- Assisted with scheduling follow-up appointments according to provider availability.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Assisted with confirming patient appointments with patients and healthcare professionals.
- Assisted with on boarding new hires.
- Assisted with creating templates for individual providers
- Assisting with a pilot program implemented within our department. (Tia Referrals)
- Able to assist with prior authorizations.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Scheduled patient appointments and procedures.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
Finance Coordinator/Treatment Coordinator
Westside Dental Associates
Los Angeles, CA
01.2019 - Current
- Customer service, patient scheduling, and billing were among the duties I coordinated in the front office
- Prepared schedules for office and hospital general anesthesia to improve access to care
- Reviewed X-rays to assist patients in deciding on the best treatment options
- Acted as a team leader, organizing all treatment and placement activities
- Successfully scheduled patient appointments and placed reminder calls to ensure an exceptional customer experience
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Handled patient inquiries and answered phone calls and messages
- Educated patients about their dental benefits and worked with insurance companies to ensure proper payment
- Assisted patients in determining the best treatment options by explaining treatment options.
Hygiene Coordinator
Dr. Bill Dorfman, DDS - Century City Aesthetic Dentistry
Los Angeles, CA
01.2018 - 01.2019
- Answered calls to help customers with questions and concerns
- Copied, logged, and scanned supporting documents before filling everything in patients chart
- Checked Out and scheduled next patient visit
- Taught patients about the importance of good oral hygiene and demonstration flossing, brushing
- Answered all incoming emails on a daily basis.
Dental Biller
Dr Mario Paz, DDS Orthodontist
Marina del Rey, CA
08.2016 - 01.2018
- Performed front-office duties using data entry skills
- Kept track of office supplies by checking inventory and ordering new supplies as needed
- Organized paperwork such as charts and reports for office and patient needs
- Handled patient inquiries and answered phone calls and messages
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Patient scheduling, check-in, check-out, and billing payments
- Improved bill payment timeliness by developing flexible payment plans for patients
- Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience
- Received, recorded, and responded to incoming and outgoing telephone and email communication.
Financial Coordinator
Los Angeles Center for Oral and Maxillofacial Surgery
Los Angeles, CA
08.2010 - 07.2016
- Scheduled and Registered new patients
- Answered phone calls and emails on a daily basis
- Looked over collection reports to see how far collections had progressed and how much money was still owed
- Created presentation formats for expense charge-out reviews on a monthly/quarterly basis
- Was in charge of processing payments and applying them to customer balances
- Explained insurance benefits to patients, including fees and procedures
- Answered questions over phone and in-person regarding billing, scheduling and treatment
- Followed up with customers to gather information and double-check information
- Contacted insurance companies to inquire about policies and specific patient benefits
- Submitted claims to the insurance companies on the same day as the patient's treatment
- Updated the statements and mailed them out.
Bank Teller Supervisor
Wells Fargo Bank
Los Angeles, CA
07.2008 - 05.2009
- Complete all banking transactions; include deposits, withdrawals, transfers, wires, loan payments, TT&L payments, Savings Bonds
- Schedules, deposit pick-ups with outside courier service
- Daily balancing of ATM, night depository and vault, as well as processing incoming and outgoing shipments to federal reserve bank
- Scan Legal files and signatures to the banks processing provider
- Cross-sell banking services and products.
Education
High School Diploma -
High School
01-2024
Skills
- Demonstrated ability to form and maintain long-term relationships
- I've worked with people of all ages
- Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently
- Positive and upbeat personality with strong interpersonal communication skills
- Excellent organizational, interpersonal, and recordkeeping skills
- Excellent telephone and email etiquette
- Patient educator
- Customer satisfaction
- Insurance verification competency
- Computer literate
- Accounts payable/receivable
- Payment processing
- Dental knowledge
- Communications
- OSHA training
- Customer service
- Credit and collections
- Dentrix
- MS Office
- Organization
- Lead development
Timeline
PSR
Cedars Sinai Urology
07.2023 - Current
Finance Coordinator/Treatment Coordinator
Westside Dental Associates
01.2019 - Current
Hygiene Coordinator
Dr. Bill Dorfman, DDS - Century City Aesthetic Dentistry
01.2018 - 01.2019
Dental Biller
Dr Mario Paz, DDS Orthodontist
08.2016 - 01.2018
Financial Coordinator
Los Angeles Center for Oral and Maxillofacial Surgery
08.2010 - 07.2016
Bank Teller Supervisor
Wells Fargo Bank
07.2008 - 05.2009
High School Diploma -
High School