Patricia Morey
Glendale,AZ
Summary
Opportunity to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Reservation Sales Agent
American Airlines
07.2011 - Current
- Achieved excellence in exceeding sales quotas, and effectively closing the sale.
- Answer incoming phone calls and address questions from customers.
- Proactively addressing potential concerns during the reservation process and reinforcing the value of our services.
- Resilient problem solver with a sales oriented mindset.
- Support the customers needs by overcoming challenges and implementing solutions during irregular operations to get the job done.
- Provide optimal guest experiences to gain their future business and loyalty to the company
Customer Service Agent
American Express
11.2004 - 04.2010
- Managed multimillion accounts working with program administrators to ensure their employees credit cards set up with restrictions and accuracy.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations to ensure timely resolutions that maintained brand reputation as well as maintaining customer loyalty.
- Clearly communicated product features and benefits, helping customers make informed decisions about their credit cards.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Maryvale High School
Phoenix, AZ05.1981
Skills
- Strong Work Ethic
- Extensive Customer Service experience with over 28 years of experience
- Patient and empathetic while maintaining composure with escalated situations for complaint resolution
- Able to work with diverse backgrounds with respect and genuine concern for their needs
- Detail Oriented problem-solving skills with critical thinking
- Ability to work independently and as a team player
- Professional verbal and written communication
- Data Entry and typing 50 wpm
- Navigate multiple company computer systems as well as knowledge of Google Suite, Microsoft and Outlook
- Achieving company goals and meeting metrics and attendance in a high volume environment
Timeline
Reservation Sales Agent
American Airlines
07.2011 - Current
Customer Service Agent
American Express
11.2004 - 04.2010
High School Diploma -
Maryvale High School
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