Patricia Morgan

Sales floor representative in garden and home goods, stock, cashier, customer service desk, financials.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Multiple positions within the company. Direct knowledge of garden, electrical, hardware, paint, flooring, etc.. Worked at the service desk answering phones, processing returns, vehicle rentals, cashier, completing online orders. Worked in back office balancing registers, setting up bank deposits and other financials. Met the platinum standard to work in all areas of the store to help customers no matter which department I was assigned. I was also a coach, training new hires in the best, safest practices to complete tasks and encouraged cross training in multiple areas of the store.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
• Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
• Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
• Communication with customers professionally and proactively to provide product information and advice.
• Developed strong product knowledge to address customer inquiries accurately and efficiently.
• Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
• Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
• Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
• Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
• Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
• Assisted with visual merchandising efforts, creating eye-catching displays that attracted potential buyers to specific products or promotions.
• Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
• Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
• Created personalized shopping experiences for clients through attentive service during one-on-one consultations.

Managed two 24 hour service stations with convenient stores. I managed 10-16 employees, training, hiring, and sadly occasionally firing.

I took care of payroll, balancing the registers, dealt with vendors, ordered product, managed billing, and kept a UST degree class 1 for both stations. I also cooked, cleaned, worked all shifts if they couldn't be covered.

• Created an attractive atmosphere in the retail area by strategically arranging products that encouraged impulse purchases.
• Managed daily operations for optimal performance, streamlining workflow and reducing waste.
• Performed regular equipment maintenance checks to reduce downtime due to malfunctions.
• Developed strong relationships with vendors, negotiating favorable contracts and ensuring timely delivery of supplies.
• Enhanced customer satisfaction by implementing efficient service station procedures and processes.
• Ensured compliance with federal, state, and local regulations by maintaining accurate records and conducting regular audits.
• Maintained cleanliness standards throughout the facility by assigning tasks responsibly among staff members.
• Monitored inventory levels closely, adjusting orders as necessary to prevent stockouts or excess stock accumulation.
• Handled customer complaints professionally and promptly, resolving issues to maintain high levels of satisfaction.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.