Patricia Morris
Fall River,MA
Summary
Hardworking childcare professional experienced in teaching early learning lessons, supervising children and maintaining tidy work areas. Familiar with needs of children from infancy to early elementary ages
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
23
23
years of professional experience
Work History
Child Care Provider
Over the Rainbow Daycare
Fall River , MA
2021.04 - 2023.06
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Communicated with parents about daily activities and any concerning behaviors.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Assisted children in development of social, communication and problem-solving skills.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Customer Service Representative
Verizon
Worcester , MA
2000.09 - 2020.11
- Set up and activated customer accounts.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Associate of Arts - Human Services
Mount Wachusett Community College
Gardner, MA06.1996
Skills
- Activities Planning
- Social Development
- Activities Leadership
- Early Childhood Development
- Problem-Solving Abilities
- Adaptive Team Player
- Positive and Professional
- Quality Control
- Customer Service
Timeline
Child Care Provider
Over the Rainbow Daycare
2021.04 - 2023.06
Customer Service Representative
Verizon
2000.09 - 2020.11
Associate of Arts - Human Services
Mount Wachusett Community College
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