Summary
Overview
Work History
Education
Skills
Languages
Ordained Minister
References
Timeline
Generic

Patricia Morton

Lexington,OK

Summary

Diligent Customer service worker with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with Cash handling procedures and adaptable to new processes and procedures. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in Customer support to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.

Overview

6
6
years of professional experience

Work History

Cashier

Dollar General
Lexington, OK
02.2020 - 04.2020
  • Checked personal identifications during alcohol and tobacco sales.
  • Fostered relationships with customers to expand customer base and retain business.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Followed company security procedures for handling large sums of money.
  • Worked closely with front-end staff to assist customers.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Scanned items and checked pricing on cash register for accuracy.
  • Performed other duties as assigned by management.
  • Discounted purchases by scanning and redeeming coupons.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers promptly and responded to questions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Welcomed customers, offering assistance to help find store items.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Answered customer questions and provided store information.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Answered customer inquiries regarding store policies and procedures.
  • Collected payments and provided accurate change.
  • Built and maintained productive relationships with employees.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed sales transactions to prevent long customer wait times.

Overnight Stocker

Walmart
Norman, OK
08.2019 - 10.2019
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Organized shelves, racks and bins to ensure product availability.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
  • Identified and quickly handled spill clean-up.
  • Used proper case cutting techniques to cut and sort stock loads.
  • Picked up boxes and related trash from sales floor.
  • Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.

Event Staff Member

Riverwind Casino
Norman, OK
03.2017 - 07.2017
  • Responded quickly and efficiently to any requests from guests or speakers.
  • Distributed equipment and kept records of item status.
  • Settled disputes or helped solve other customer concerns.
  • Maintained a clean environment by removing trash and debris from around the event area.
  • Sold and collected admission tickets and passes from patrons at entertainment events.
  • Greeted incoming guests, accepted payments, reviewed tickets, and directed to facility locations.
  • Provided customer service support to attendees and answered any questions they had about the event.
  • Sought guidance from team members to resolve issues and identify appropriate issues for escalation.
  • Greeted guests upon arrival and provided them with event information.
  • Gave guests first-rate service and support and worked to resolve concerns to mutual satisfaction.
  • Refused admittance to unwelcome persons or persons without tickets or passes.
  • Managed registration table, collected tickets, and directed participants to their designated areas.
  • Provided assistance with set up and tear down of stages, chairs, tables as needed.
  • Refused admittance to unwelcome persons or individuals without tickets or passes.
  • Organized materials, cleaned facilities and set up equipment to prepare for events.
  • Examined tickets or passes to verify authenticity for entrance to event.
  • Set up and tore down equipment for large scale events, conferences and graduations.
  • Assisted in setting up and breaking down of the event space.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Vault Clerk

Riverwind Casino
Norman, OK
08.2016 - 12.2016
  • Used manual and mechanical means to count and verify monetary values.
  • Navigated and mastered multiple computer systems, applications and search tools and operated high-speed desktop currency counters and coin machines.
  • Received and counted daily inventories of cash, drafts and checks.
  • Adhered to regulatory and company security and audit procedures.
  • Audited daily logs to ensure accuracy of entries.
  • Ensured compliance with safety regulations while handling materials.
  • Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes and reported cash discrepancies.
  • Researched and resolved out-of-balance transactions via electronic or paper receipts and transaction manager naming system for retrieving check items.
  • Adhered to vault and bank security standards at all times.
  • Verified accuracy of physical inventories against computerized records.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Loaded and unloaded wagons, flatbed carts and buggies carrying heavy coin bags and boxes.
  • Ordered and disbursed coin and currency to keep vault balanced and supply branches, banks and customers.
  • Reported daily averages and shortages to operations department.

Overnight Stocker

Walmart
Norman, OK
06.2015 - 07.2016
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Identified and quickly handled spill clean-up.
  • Picked up boxes and related trash from sales floor.
  • Checked personal identifications during alcohol and tobacco sales.
  • Worked closely with front-end staff to assist customers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Performed other duties as assigned by management.
  • Discounted purchases by scanning and redeeming coupons.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Greeted customers promptly and responded to questions.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Cage Cashier/Vault Teller

Goldsby Gaming Center
Norman, OK
12.2013 - 05.2015
  • Processed patron payouts, check-cashing and credit advances.
  • Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
  • Organized paperwork and completed reports accurately within specified deadlines.
  • Performed daily balancing activities including count-downs, verifications, and reconciliations.
  • Greeted customers and answered inquiries regarding services.
  • Performed opening and closing duties such as counting money drawers and verifying floats.
  • Verified accuracy of transaction reconciliations and exchange summary report.
  • Provided customer service assistance in resolving disputes or discrepancies related to cage transactions.
  • Followed strict security protocols when handling large sums of money.
  • Maintained confidentiality of customers' transactions.
  • Redeemed coins and tokens for cash at customer request.
  • Complied with safety regulations while operating cash handling equipment.
  • Answered questions regarding casino operations, policies and amenities.
  • Ordered necessary currency, coins or chips to support cage functions.
  • Balanced currency, coin and voucher inventories regularly throughout shift.
  • Handled sensitive data with discretion and confidentiality.
  • Balanced assigned funds and prepared bank deposits.
  • Reconciled daily summaries of transactions to balance finances.
  • Prepared balance sheets in accordance with gaming standards and internal controls.
  • Reconciled daily summaries of transactions to balance books.
  • Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
  • Maintained accurate records of cage transactions and balances.
  • Checked the accuracy of documents before submitting them to supervisors for approval.
  • Removed or rotated cash, coin and chip inventories at scheduled intervals.
  • Understood and followed oral and written directions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.

Education

GED -

Tulsa Job Corps Center
Tulsa, OK
04-1998

Skills

  • ID Verification
  • Customer Service
  • POS Systems
  • Drawer Balancing
  • Cash Handling
  • Customer Assistance
  • Cash Register Operation
  • Payment Processing
  • Written and Verbal Communication
  • Cash Management
  • Cash register systems

Languages

German
Elementary

Ordained Minister

  • Ordained on Jan 4th 2017

References

References available upon request.

Timeline

Cashier

Dollar General
02.2020 - 04.2020

Overnight Stocker

Walmart
08.2019 - 10.2019

Event Staff Member

Riverwind Casino
03.2017 - 07.2017

Vault Clerk

Riverwind Casino
08.2016 - 12.2016

Overnight Stocker

Walmart
06.2015 - 07.2016

Cage Cashier/Vault Teller

Goldsby Gaming Center
12.2013 - 05.2015

GED -

Tulsa Job Corps Center

Similar Profiles

CREATE PROFILE
Patricia Morton