Motivated, focused and reliable individual with extensive experience in customer service and communication. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Very committed to delivering administrative support and offering competencies in data-entry, database management, scheduling, invoicing, payroll and handling employee benefits. Over 10 years experience in conflict management and relationship building expertise and over 15+ years of experience with a multitude of office programs and data processing. Proficient in Microsoft Word, Excel, Powerpoint along with many other applications and programs. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Hi, I’m
Patricia Mosier
Client Services Acct Manager Tier 3
Cornelius,North Carolina
Summary
Overview
24
years of professional experience
Work History
Ceridian Benefit ServicesSaint Petersburg, FL
Client Services Account Manager Tier 3
10.2003 - 07.2010
Job overview
- Assist and prioritize client communications concerning complex and escalated issues pertaining to employer benefits, payroll, COBRA, billing and all other HR resources.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Kept financial records accurate, current and compliant by monitoring records and addressing variances.
- Delivered expert clerical support to internal staff and management.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Managed costs/billing and resolved financial discrepancies effectively through organizational management.
- Interacted with customers professionally by phone and email to provide information and direct to desired staff members.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
Keswick Christian School
Lead VPK Teacher
08.2013 - 05.2019
Job overview
- Collaborated with other faculty to review data and develop instructional strategies to address student learning objectives
- Collected, analyzed and tracked data on student progress to update and enhance learning plans
- Developed relationships with students, familes and faculty to promote optimal student learning environments
- Developed and implemented educational curricula for children ages 2 to 5
- Completed and filed all paperwork for student records and classroom activities
- Documented individual progress and performance optimization strategies in quarterly reports
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners
Education
Pinellas Park High SchoolLargo, FL
High School Diploma
06.2002
University Overview
St. Petersburg CollegeClearwater, FL
Some College (No Degree) from Psychology Teacher Education
University Overview
Skills
- Customer/Client relations
- Office Administrative Support
- Conflict resolution
- Organization skills
- Professional verbal/written
communication
- Invoicing/Payments
- Microsoft Office
- Detail Oriented
Timeline
Lead VPK Teacher
Keswick Christian School
08.2013 - 05.2019
Client Services Account Manager Tier 3
Ceridian Benefit Services
10.2003 - 07.2010
Pinellas Park High School
High School Diploma
St. Petersburg College
Some College (No Degree) from Psychology Teacher Education
Certification
Child Development Associate (CDA) Credential
Accomplishments
Accomplishments
- Certificate of Completion- Six Sigma White Belt Training
- Ceridian STAR Award Winner- 3rd Qtr 2004
- Ceridian STAR Award Winner- 4th Qtr 2006
- Patricipation in Six Sigma Green Belt Projects regarding client billing and confidentiality agreements
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
Cheryl SpringCheryl Spring
Sr Quality Support Analyst at Ceridian Employer ServicesSr Quality Support Analyst at Ceridian Employer Services
Martin WuMartin Wu
Finance Intern at Group Benefit Services, Inc.Finance Intern at Group Benefit Services, Inc.
Nicole MadridNicole Madrid
Email and Chat Correspondent at National Benefit Services LLCEmail and Chat Correspondent at National Benefit Services LLC
Dominick A LaboranteDominick A Laborante
General Contractor at Finish Pro Home RemodelingGeneral Contractor at Finish Pro Home Remodeling
Graydon TateGraydon Tate
Volunteer at Eliminate the Digital DivideVolunteer at Eliminate the Digital Divide