Patricia M. Sanchez
Riviera Beach
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Friedman, Feldmesser & Karpeles, CPA LLC
04.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Dock Attendant
Town of Lake Park
01.2018 - 01.2024
- Under the general supervision of the Marina Director and/or Dockmaster, I performed required marina-related work in the operation of the Lake Park Harbor Marina
- As a Dock Attendant, providing safe and pleasant conditions for Marina visitors is a priority
- Operate the Marina Dock Master software program for vessel reservations, point of sale transactions, billing, contracts, arrivals, departures, and daily revenue daily reconciliation of revenues
- Coordinated with local authorities during emergency situations, ensuring swift response times and appropriate actions taken when necessary.
- Provide excellent customer service while collecting boat ramp and dockage fees, issuing docking and parking permits for the boat ramp, and maintaining related records
- Enhanced dock safety by implementing and enforcing strict safety protocols for all staff and visitors.
- Dockmaster software, P.O.S software, Payware (Passport Parking App) software, Worldpay, Microsoft Outlook, and TMS 3000 fuel reading, Bill of ladling opening and closing store.
- Monitored and maintained organized work space, confirming efficient operations.
- Conducted regular inventory checks to ensure adequate stock levels of fuel and other essential supplies.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Office Assistant
Car Care of Jupiter
10.2015 - 12.2017
- I was responsible for the daily management of all office, clerical, and administrative needs
- I coordinated all scheduling and appointments with accuracy and displayed great time management skills
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Confirmed appointments, communicated with clients, and updated client records.
Dock Manager
Cannonsport Marina
06.2010 - 06.2015
- Daily duties involved ensuring that all residents and marina personnel received great customer service
- I supervised and monitored the Marina to meet standards of cleanliness and served as a point of contact for customers’ daily needs and questions
- Reported operations and equipment problems to supervisor for prompt handling.
- Provided exceptional customer service to boat owners, addressing concerns promptly and resolving issues efficiently.
- Registered deliveries and packages from postal service, UPS, DHL and FedEx.
- Followed safety protocols while working, avoiding accidents and injuries.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Berkeley Adult
05.1991
Skills
- Detail Oriented
- Communication
- Punctual
- Problem-solving
- Extensive marine industry knowledge
- Organization
- Ability to prioritize and remain focused
- Excellent customer service skills
- Merchandising skills
- Strong verbal and writing communications skills
- Self-motivated
- Customer service
Certification
- PASS Training & Compliance, 08/20
- Intermediate Marina Management Course, 11/19
- Advance Marina Management Course, 12/21
- CPR Training
Timeline
Administrative Assistant
Friedman, Feldmesser & Karpeles, CPA LLC
04.2024 - Current
Dock Attendant
Town of Lake Park
01.2018 - 01.2024
Office Assistant
Car Care of Jupiter
10.2015 - 12.2017
Dock Manager
Cannonsport Marina
06.2010 - 06.2015
- PASS Training & Compliance, 08/20
- Intermediate Marina Management Course, 11/19
- Advance Marina Management Course, 12/21
- CPR Training
Berkeley Adult
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