PATRICIA M. SAYRE
COLOGNE,MN
Summary
Banking professional with significant experience specializing in team leadership and account reconciliation. Demonstrated success in process optimization and staff development, resulting in improved service quality and operational efficiency. Skilled in problem-solving and ensuring regulatory compliance, contributing to effective deposit operations and enhanced customer engagement.
Overview
17
17
years of professional experience
Work History
Teller Supervisor
Hometown Bank
Waconia, MN
11.2024 - Current
- Supervise daily operations of teller team at Hometown Bank. Lead and support two personal bankers. Complete reports and auditing for the deposit team daily, monthly, and quarterly. Manage dormant, overdrawn, and rejected branch accounts and processing. Process account payables and donations for the branch. Customer service and problem-solving with customers by phone and in person, including account balancing and reconciliation, online banking, and card services. Order and organize supplies needed for the branch.
VP-Administration
Riverland Bank
Jordan, USA
01.2020 - 10.2024
- Accounts Payable-GL allocations, prepaids and accruals
- Building Management-property and lease tenants
- Process monthly expenses for 16 Chase card users
- General ledger maintenance and balancing
- Security entries and review balancing FRB & FHLB
- Maintain QwickRate portfolio, internet certificates for banks and credit unions
- Back up for wire approvals
- Provide core system training for new employees
VP- Deposit Operations
Riverland Bank
Jordan, USA
01.2014 - 01.2020
- New accounts, Loan participation, manage teller line, loan participations
- Wire transfers
- Online banking, branch capture, account resolutions, balancing and auditing
- Security officer
- Maintain certificate portfolio for banks and credit unions
- Hire, train, supervise, review tellers and personal bankers
- Property maintenance
- Plan and organize employee/customer events
- Provide core system training for new employees
- Hire, train and supervise Deposit Operations Staff
- Administration for mobile banking, correspondent online banking, branch capture
Assistant Branch Manager
Midcountry Bank
Waconia, USA
01.2009 - 01.2013
- Open, close, maintain accounts and loans
- Property upkeep
- Branch audits and review
- Train staff for other locations on all banking applications
Education
High School -
Chaska Senior High School
Chaska, MN01.1989
Skills
- Microsoft Office Suite
- Team supervision
- Account reconciliation
- Customer service and engagement
- Process improvement
- Staff training and development
- Conflict resolution
- Problem solving
- Regulatory compliance
- Service quality assurance
References
References available upon request.
Timeline
Teller Supervisor
Hometown Bank
11.2024 - Current
VP-Administration
Riverland Bank
01.2020 - 10.2024
VP- Deposit Operations
Riverland Bank
01.2014 - 01.2020
Assistant Branch Manager
Midcountry Bank
01.2009 - 01.2013
High School -
Chaska Senior High School